Accounts Receivable Assistant

Job purpose

Collections and accounts receivable

• Follow up on customer payment plans, outstanding and overdue payments; escalate delayed commitments and collection risks.
• Maintain customer accounts, correspondence, collection records, and AR records; prepare weekly customer statements and daily AR aging reports.
• Record and allocate customer payments, monitor outstanding balances, and support month-end closing, reconciliations, and reporting.
• Resolve statement discrepancies involving invoices, payments, credit notes, deductions, returns, and balances; support adjustment documentation, confirmations, and audit requests.

Letter of credit management

• Maintain the LC register, coordinate LC advice with customers, sales, and banks, register advised LCs, verify agreed clauses, and coordinate amendments.
• Coordinate timely document submission; prepare cover letters and bills of exchange; follow up on document acceptance and payment realization.
• Monitor maturities and delayed payments, track documentation discrepancies, and reconcile LC collections against customer accounts, bank statements, and receivables.
• Report on LC collections, outstanding amounts, maturities, and overdue payments; retain complete records for audit and internal review.

E-commerce and controls

• Reconcile D2C receipts and settlements; investigate unmatched, missing, delayed, or incorrectly allocated transactions.
• Support reconciliation of refunds, cancellations, returns, chargebacks, and related AR transactions with Retail, E-Commerce, Customer Service, and Finance.
• Prepare AR aging, collection, overdue, and reconciliation reports; highlight risks, unresolved differences, and long-outstanding balances.
• Maintain transaction support and follow financial controls, approval procedures, accounting policies, and confidentiality requirements; support internal and external audits.

Qualifications and experience

• Bachelor’s degree in accounting, finance, business administration, or a related field.
• Approximately 1–3 years of experience in accounts receivable, accounting, credit control, collections, or a similar finance role.
• Online business experience is preferred; UAE experience in a multi-channel, retail, distribution, consumer electronics, or fast-moving environment is advantageous.

Technical skills

• Good knowledge of accounts receivable and basic accounting principles; understanding of letters of credit, aging, payment allocation, reconciliations, collections, credit notes, and deductions.
• Strong Microsoft Excel skills, including PivotTables, lookups, reconciliations, and data checking.
• SAP, Microsoft Dynamics 365, or similar ERP/accounting system experience is preferred.
• Working knowledge of Power BI for dashboards and reporting, and Smartsheet for data management, tracking, reporting, and workflow automation.
• Basic understanding of UAE VAT documentation and e-invoicing is advantageous.

Core competencies

• Good written and spoken English and professional communication with customers and internal stakeholders.
• Attention to detail, numerical accuracy, follow-up, organization, time management, analytical thinking, and practical problem-solving.
• Ability to manage multiple accounts, deadlines, and priorities while working proactively, responsibly, confidentially, and collaboratively.

Working relationships and performance