Accounting Services Associate II

Performs Order-to-Cash (OTC) activities based on established procedures and accounting standards.

Utilizes SAP, MS Excel, reporting, and analytical skills to support business operations and finance processes.

Requires 2 to 3 years of relevant OTC experience along with strong accounting knowledge and reporting capabilities.

Possesses 2 to 3 years of hands-on experience in the Order-to-Cash (OTC) domain.

Applies accounting principles, SAP knowledge, and operational expertise to complete assigned work.

Demonstrates process improvement, innovation, and transformation experience.

Works within established procedures and practices while maintaining service quality and compliance.

Functions effectively with moderate supervision and manages responsibilities independently when required.

Strong understanding of OTC processes, accounting principles, SAP systems, and reporting requirements.

Proficient in MS Excel and preparation of operational and financial reports.

Knowledge of SLA-driven environments and service delivery expectations.

Understands how OTC operations support overall business objectives and customer satisfaction.

Contributes to continuous improvement initiatives and operational excellence programs.

Demonstrates awareness of process efficiencies, innovation opportunities, and transformation initiatives.

Contributes to team performance through accurate transaction processing, reporting, and issue resolution.

Ensures quality service delivery while adhering to SLA commitments and business deadlines.

Supports operational excellence through process improvements and effective escalation management.

No direct supervisory responsibilities.

Self-driven individual capable of independently managing workload and priorities.

Supports team development through knowledge sharing; experience in training and assisting peers is an added advantage.

Demonstrates ownership and accountability in handling escalations and operational challenges.

Applies analytical and problem-solving skills to identify, investigate, and resolve operational issues.

Efficiently addresses queries and concerns and escalates matters appropriately when necessary.

Supports reporting requirements and identifies opportunities for process enhancements and operational efficiency.

Possesses strong verbal and written communication skills.

Effectively exchanges information and collaborates with internal stakeholders and team members.

Demonstrates a team-player mindset while working effectively both independently and within a team environment.

Perform end-to-end Order-to-Cash (OTC) activities in accordance with established procedures and service level agreements.

Utilize SAP for processing, tracking, and managing OTC transactions and related accounting activities.

Prepare and maintain operational and financial reports using MS Excel and other reporting tools.

Analyze transactional data and provide accurate reporting and insights to stakeholders.

Ensure compliance with accounting principles, organizational policies, and process requirements.

Address customer, stakeholder, and supervisor queries efficiently and professionally.

Support process improvement, innovation, and transformation initiatives to enhance operational effectiveness.

Monitor and adhere to SLAs, ensuring timely completion of assigned tasks and deliverables.

Manage escalations effectively and provide appropriate resolutions within defined timelines.

Collaborate with team members and support peer training and knowledge-sharing initiatives when required.

Demonstrate flexibility to work across shift timings based on business requirements.

Contribute to continuous learning and quickly adapt to changing processes, systems, and business needs.

Maintain high levels of accuracy, productivity, and customer service in all assigned activities.

Perform other duties as assigned.

Comply with all company policies, standards, and operational guidelines.