Accounting Services Associate II

Job detailed description

Must have good knowledge in working on MS office applications.

• Role of Billing for global customers

Reporting actual Billing against monthly targets

Quality review of Billing process

Follow up through mails and calls

• Escalation of issues to Stake holders.
• Should be able to solve & help customers and business teams in case of queries related to their invoices
• Research and analyse the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
• Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
• Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
• Deliver quality customer service by researching and responding to all internal/external stakeholders’ inquiries quickly, effectively and professionally
• Excellent written & verbal communication,
• Should have a good attitude to learn and be committed
• Exposure in SAP/S4HANA will be added plus point

Required Skills for the role

• Commerce and accounting background
• Ability to analyse the past due receivables
• 2-3 Years of experience mainly in BPO.
• Good Oral and Written communication skills

Experience in follow up through mails and calls

• AR process knowledge (Preferably End to End)
• Experience in Excel as well as PowerPoint presentation
• Should be willing to work in shifts
• Good to have:
• SAP/S4HANA experience
• Operations review with client and management