Accountant (Collections - Commercial)

Job Purpose

Job Accountabilities

• Follow-up and Recovery
• Receives the list and files of the customer assigned from the Senior Collection Manager. Studies these
• files and plan his work program and priorities.
• Verifies additional information from Senior Collection
• Manager or Sales Manager regarding the customer.
• Classifies the customers to determine the given
• credit facility of each customer and discusses collection and debt plan with the Senior Collection
• Manager.
• Calls and arranges formal visits to individual customers to discuss the unpaid dues in their accounts
• and expresses.
• Explains company’s policy with regards to the subject and the consequences if the debt
• is not settled on time.
• Follow up with assigned customers to settle debts on time and ensure the signed agreement between
• business units and assigned customers are in line with company’s credit policy.
• Monitors customer’s adherence to the agreed payment terms and devises immediate regularization
• option should there be any default.
• Informs the customer prior to such defaults and reminds them terms
• and conditions he agreed and signed.
• Asks the customer immediate correction of his payment status
• otherwise coordinate with the senior to take further actions.
• Provide the customer with missing documents such as (invoices, PDN, Credit note) to compete the
• payment process on time.

Collection Management

• Receives company’s bank statements on daily basis and unidentified all the payment with details and send
• it to cash office.
• Ensure all submitted allocations to cash office are correctly remitted to customer accounts
• and inform the senior in case of long overdue debts collected.
• Identify cash payments from corporate customer and send it to cash office to create receipt and allocated
• in same day.
• Applies receipts to proper customer on daily basis invoice.
• Receives cheque from customers, gives the customer a temporary receipt of cheque collection and
• submitted to cash office with customer details.
• Receives returned cheque from the cash office and report the senior. Holds all returned cheques in a safe
• and contact the customer to clarify the reasons of returned cheque.
• Ensures that payment is done before
• giving back the returned cheque to the customer.
• Identifies and reports periodically about all customers returned cheque to the senior. Escalates the issue
• to the department manager for further action in case customer’s cheque frequently returns.
• Coordinates regularly with business units’ sales managers to receive the latest update about the customer
• profile.
• Allocate unidentified payments made through Banks after receiving the details from bank or
• customer and inform the senior.
• Identifies frequently defaulted customers and report them to the senior. Discusses with the senior an action
• plan to force those customers to pay within given credit period.
• Prepares monthly Aging report of customer overdue and mention the reasons non- payment.
• Performance other job-related duties such as providing necessary information and supporting documents
• to the administration as required and any other related jobs assigned to him by the supervisor.
• Preparing the following reports on monthly basis to the senior management to view the performance of the
• customer & collection (DSO, Top ten & Aging reports by collector)
• Prepares and send the balance confirmations to top 10 customers quarterly.

Minimum Requirements

• Bachelor’s degree in accounting, Finance, or a related field.
• 6 years of experience in debt management and credit recovery in similar service industry or bank.
• Regional exposure and retail background are a plus.
• Valid UAE driving licence.
• Proficiency in Arabic and English language
• Public relations, interpersonal and negotiation skills.