Account Specialist
Full Job Posting
Remote work is 3 days at home and 2 days in office; subject to change based on productivity results.
Education or Equivalent Experience
Minimum educational requirement: High School Diploma, General Equivalency Diploma (GED), or equivalent experience
Associate degree or higher is preferred
Commitment to continuous learning and applying industry best practices throughout the client life cycle
Hours of Operation
Monday-Friday 8:00 AM-9:00 PM Eastern; Sat 8:00 AM-12:00 PM Eastern .
Base Hourly Rate: $18.00 - $20.00
The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.
All full-time employees are also eligible for the following benefits: Paid Time Off, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.
This employer participates in E-Verify for US-based hires.
#ATTAINFINANCE #ATTAINRP
Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.
Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.
Requirements
- 1+ year experience in collections, customer service, or financial services
- Strong communication and negotiation skills
- Ability to handle difficult conversations with empathy and professionalism
- Basic proficiency in Microsoft Office (Word, Excel, Outlook)
- Knowledge of debt collection laws and practices
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Full-time position with flexible scheduling, including rotational shifts
- Must be able to work in a fast-paced, high-volume call center environment
- Remote work requirements:
- Quiet, private workspace free of background noise
- Hardwired connection to modem using ethernet cable
- High-speed internet (minimum 50 Mbps download & 5 Mbps upload)
About Attain Finance
Consumer credit lender offering installment loans and financial services.
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