Account Specialist

Major Responsibilities

• Support customer, partners, and employees with user center issues, orders, Licensing etc.
• Deliver fast, friendly, and accurate support to all customers.
• Support via calls, emails, and web requests submitted by customers, Value-Added Reseller (VARs), and partners regarding Check Point product offerings, product licensing, and the Check Point User Center.
• Thoroughly documenting all calls/emails in a ticketing system.
• Required to be customer focused and maintain a Customer Satisfaction Survey average of 9.1 /10 or higher
• 3+ years customer service experience; call center preferable.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with SAP and Salesforce a plus.
• Detail-oriented with good follow-through and organizational skills.
• Strong multi-tasking skills are a must, and the ability to think on your feet is essential in day-to-day activities.
• Strong communication skills, both spoken and written.
• Technical background is a plus.