Account Service Representative - Night Shift

What is the opportunity?

The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes.

Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

Night Shift – Midnight to 8:00AM

What will you do?

Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.

Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.

Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.

Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment.

Exercises due diligence in following operational risk policies, procedures standards and guidelines.

Ensures all authorities for the role are reviewed, understood, and adhered to.

Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution.

Supports a client first mindset through communication and demonstrated positive behaviours

What do you need to succeed?