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Account Representative
KGPCo
Lenexa, USA
Full-time
Entry
Onsite
USD 20-21.5 hourly / hour
Discovered 1 months ago
CRM
Key Skills for This Role
CRM
Full Job Posting
- Builds and maintains positive relationships and provides excellent customer service.
- Responsible for providing manual order entry inquiries/concerns, order status including expediting, delivery schedules, and replacement needs; order holds and backorder reports.
- Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction.
- Participate in customer calls to provide updates on orders and/or answer questions.
- Performs other duties as requested by Supply Chain Supervisor or Manager.
- Associate’s Degree (A.A.) or equivalent from a two-year college or technical school;
- Prior work experience in related office and/or customer service experience or equivalent combination of education and experience.
- Proficient with Microsoft Office including Word, Excel, and Outlook.
- Excellent written and verbal communication and strong organizational skills.
- Ability to establish a strong rapport with customers.
- Ability to prioritize work in a fast-paced work environment.
- Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues.
- Proficiency in adding, subtracting, multiplying and dividing. Capable of performing calculations involving American currency and standard units of weight, volume, and distance.
- The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.
- Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
- 401(k) with Company match
- Generous vacation, holiday, and sick/safe time
- Pet insurance for our non-human family members
About KGPCo
Telecommunications1089 employeesFounded 1973
Privately owned telecommunications supply-chain logistics supplier and systems integrator serving communications providers, utilities, enterprises, and contractors.
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