Account & Partnerships Manager - KSA
Skills
About This Role
Overview
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.
Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members.
Will you help take us there?
The role
We are looking for an
Account and Partnerships Manager, KSA
to play a key role in building Ten's Business in one of its most high-profile and fast-growing markets.
In this role, you will support the growth in our commercial relationships across both Clients and Partners, developing existing relationships, negotiating new strategic partnerships, and leading marketing initiatives.
This is a high-impact role, requiring a high degree of accountability and engagement with senior leadership.
It's your chance to define our position in the region, make market-shaping decisions, and create results that influence Ten's global business.
Your key priorities will be:
Account Management
- Oversee the successful delivery of the corporate programme(s), meeting shared objectives and success metrics.
- Manage the governance process, with monthly meetings and quarterly strategic business reviews.
- Resolve day-to-day issues promptly and escalate appropriately.
- Work with other departments to ensure member communications are used to build engagement.
- Share good news both externally and to relevant teams internally.
- Provide accurate, timely reports, analysing trends and translating insights into actionable plans.
- Build a strong network of stakeholder relationships within the corporate client organization to unlock growth opportunities.
- Raise invoices in a timely manner and ensure payment is promptly received.
Partnership and Proposition Development
- Identify key partnerships in the region and negotiate a range of assets for the local market that drive engagement and strong NPS, through favourable rates, offers and events for members.
- Monitor trends in luxury travel and lifestyle and develop the proposition accordingly to ensure our service remains cutting-edge and desirable.
- Monitor partner performance to ensure consistently high-quality service delivery and analyse redemption data and member demand to refine partnership strategies.
- Arrange and manage partner activities, as appropriate, such as networking soirées, training sessions, ensuring they are well-organized and impactful.
- Track and report on Objectives and Key Results (OKR) related to partnership success.
- Use data analytics to drive improvements in partnership offerings and member experiences.
Marketing, Content and Communications
- Work closely with marketing and content teams to develop and execute campaigns featuring the best mix of assets to meet the specific success metrics of the programme.
- Networking and hosting member-facing events from time to time.
- Design and implement innovative, segmented marketing campaigns that drive member requests, bookings, and engagement.
- Clearly communicate campaign purpose and value to internal teams and clients to ensure buy-in and alignment.
- Encourage feedback and incorporate learnings into future campaigns for continuous improvement.
- Collaborate with other Ten teams across markets where corporate clients operate.
Requirements
- Your profile
- Proven track record of growing business and partnerships in the region.
- Good understanding of the demands of service-led industries (luxury, hospitality, travel, concierge) and high net worth customers and how to exceed expectations.
- Ability to build trust and influence quickly with both clients and internal teams.
- Commercially minded to spot partnership opportunities and execute at pace.
- Fluent in Arabic and English
Location
: full-time onsite in Riyadh, Saudi Arabia.
Benefits
- At Ten, employees are at the heart of everything.
- The company promotes a culture of recognition - through regular performance reviews and the annual Extra Mile Awards for outstanding achievements.
- Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.
- What Ten offers:
- Attractive compensation package: Competitive salary and the Ten Loyalty Rewards program
- Vacation policy: Paid vacation plus one additional day for volunteer work
- Sabbaticals: One month of paid leave every five years
• Remote Working Holidays
- Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients
- International clientele: Manage a high-quality portfolio with excellent service
- Dynamic work environment: Diverse tasks in an international team
- Career opportunities: Development prospects in an agile, growing company
- Inclusive company culture: Diversity and collaboration are highly valued
About Us
Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department.
Our clients and employees are at the center of everything we do.
We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.
Our goal at Ten is simple: We want to become the world's most trusted service company.
We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers.
Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.
As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.
Our Commitment to Diversity
We promote diverse perspectives, cultures, and experiences.
Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment.
All aspects of our collaboration - from hiring to promotion - are based on performance, competence, commitment, and business needs.
*Ten works exclusively with a selected list of preferred recruitment agencies.
Please note that we are currently not accepting any additional agencies.
Ten Group is not responsible for fees related to unsolicited applications.*
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