Account Manager/VVIP Accounts - AUH

Job Description

Key Responsibilities

• Builds and manages permanent, trusting customer relationships and ensures customer satisfaction and retention as well as profitable account growth and achievement of revenue targets by coordinating all customer-related activities.
• Bears overall responsibility for customer ownership and acts as central point of contact and interface between customer organization and Etisalat.
• Executes overall sales strategy and develops compelling plans for each account with awareness on importance and strategic impact for Etisalat.
• Tracks, analyses and understands customers’ business, procurement process and buying criteria; anticipates their needs and translates into present and future requirements.
• Identifies accesses and manages key decision makers and key influencers in the purchasing process.
• Keeps up to date with industry trends, Etisalat products & solutions and technology and service developments.
• Manages entire sales cycle including customer profiling, account planning, lead generation
• Leads development of sales proposals tailored to address customer requirements by interfacing with Pre-Sales Support.
• Effectively manages negotiations with customers; finalizes proposals/ contracts with customers, closes and signs deals.
• Coordinates all related sections to ensure smooth and efficient processing, delivery and implementation of sold services within required deadlines and with required level of quality
• Ensures overall customer satisfaction by coordinating all customer facing activities and proactively initiate ideas on potential improvement programs
• Provides thorough after-sales services and proficiently handles issues & problems.
• Ensures complete processing of all customer inquiries/ complaints received by customer or by Customer Care center by coordinating with related sections to ensure efficient and prompt processing and solution.
• Generates new sales opportunities and effectively prioritizes sales activities and communicates threats
• Communicates and addresses customer needs and proposes development of specific products & solutions to appropriate sections
• Organizes and leads cross-functional teams on ad-hoc basis to address specific customer issue or requirements.

& Experience

• Bachelor’s degree in marketing/ business administration
• 4-5 years' experience in sales/ key account management.
• We thank all applicants for their interest, however only those shortlisted for an interview will be contacted.
• If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
• *At e& diversity is our strength and we are committed to creating an inclusive environment for all.
• We welcome and encourage all people to apply, regardless of gender, background, age and abilities.
• If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&Inclusion@eand.com*