Account Manager

Role overview

Responsibilities

• Manage customer relationships as the primary contact for a portfolio of accounts.
• Help customers implement Auvik from initial adoption through ongoing use.
• Meet and exceed revenue targets through upselling and cross-selling.
• Develop strategies to increase product utilization and awareness of updates.
• Coordinate with internal teams to provide seamless customer experiences.
• Conduct product demonstrations and training sessions.
• Document customer feedback and share product improvement insights with engineering and product teams.
• Resolve customer issues promptly and professionally.

Qualifications

• Proven account management experience, particularly in SaaS or IT service providers, focused on revenue and business value.
• Experience developing and executing strategic account plans that drive product adoption and growth.
• Solid IT business understanding and ability to apply IT concepts to customer offerings.
• Sales skills, including identifying upsell and cross-sell opportunities and meeting or exceeding targets.
• Strong analytical, problem-solving, communication, organizational, and interpersonal skills.
• Ability to handle client concerns professionally, learn technology products quickly, and pursue continuous improvement.

Bonus qualifications

• Knowledge of IT infrastructure operations or IT service provider business concepts is a bonus.
• Knowledge of Salesforce is a bonus.

Workplace

• Auvik describes its team as fully distributed and supports working from home or another chosen workspace.

About Auvik