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Account Manager, Senior

Master-Works
Riyadh, KSA
Manager · 5–8 years experience
Onsite
Discovered 1 weeks ago
Account management

Full Job Posting

Key Responsibilities

  • Sales and Account Growth
  • Achieve assigned revenue and gross margin targets.
  • Develop account plans covering customer priorities, stakeholders, renewal dates, and growth opportunities.
  • Identify and close upselling and cross-selling opportunities across products, licenses, and services.
  • Develop new opportunities within assigned accounts and pursue new customers where allocated.
  • Lead the sales cycle from opportunity qualification through proposal, negotiation, and contract closure.
  • Customer Relationships and Retention
  • Build relationships with executive sponsors, business users, IT teams, and procurement stakeholders.
  • Conduct regular account reviews to assess customer satisfaction, solution adoption, and upcoming requirements.
  • Manage renewals proactively and address risks to active license retention.
  • Coordinate with Customer Success, Support, and Delivery to resolve customer concerns.
  • Maintain clear communication on commitments, timelines, and outstanding actions.
  • Opportunity Qualification and POC Management
  • Validate customer needs, budget, decision-making authority, and purchasing timelines before committing resources.
  • Work with Presales to confirm solution fit, technical requirements, and delivery feasibility.
  • Ensure customized proof-of-concept requests include a clear business case, agreed success criteria, customer responsibilities, and a purchasing decision process.
  • Obtain required internal approvals before initiating customized POCs.
  • Track POC outcomes and review lost opportunities to identify qualification gaps and corrective actions.
  • Pipeline Management and Internal Coordination
  • Maintain accurate account, contact, opportunity, and forecast information in the CRM.
  • Keep opportunities updated with clear next steps, expected close dates, and identified risks.
  • Provide reliable sales forecasts and timely updates on major opportunities.
  • Ensure complete handovers to Delivery and Customer Success after contract closure.
  • Share customer feedback and market insights with Product, Presales, and Marketing teams.

Requirements

  • Bachelor’s degree in Business, Information Technology, Engineering, or a related field.
  • 5–8 years of enterprise technology sales or account management experience.
  • Proven track record of achieving sales targets and growing strategic accounts.
  • Experience selling AI, SaaS, cloud, data analytics, or enterprise technology solutions.
  • Experience managing complex sales cycles, renewals, proposals, and commercial negotiations.
  • Ability to engage executive, business, technical, and procurement stakeholders.
  • Proficiency in CRM systems, account planning, and sales forecasting.

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