Account Manager

Serve as the lead point of contact for all customer account management matters.

Build and maintain strong, long-lasting client relationships.

Negotiate contracts and close agreements to maximize profits.

Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors.

Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

Prepare reports on account status.

Collaborate with sales team to identify and grow opportunities within territory.

Assist with challenging client requests or issue escalations as needed.

Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner.

Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.

Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

Follow daily operations relating to the job to ensure work continuity.

Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.

Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.