Account Manager

Context of the role

Key Responsibilities

• Creating and executing the overall sales and business development plan for KSA
• Hands on management of the end-to-end sales cycle, including lead generation, managing live accounts, and working closely with C suites to close deals
• Developing and managing strategic partnerships with PSP’s, Acquirers, Banks, and other financial institutions
• Support customer requests and exploring new opportunities to add value to the position
• Ensure excellent communication and internal coordination to roll-out new services taking into accounts market specificity (regulation, competition etc.)
• Attend tradeshows, source leads, follow sales process and report back to sales management team
• Ensure all specific reporting within required time frame including full use of CRM tool with precision
• Provide timely feedback to line manager about performance, sales activity, account management and strategy
• Ensure account retention, contractual health, well-being, and maximum satisfaction of clients
• Initiate and maintain a strong link between customers and back-office services to ease communication and facilitate the resolution of any issues
• Identify trends by researching industry, related events, and announcements
• Effectively communicate the needs of your customers to the support team

Professional Experience/Qualifications

• Bachelor’s Degree
• 3+ years of experience in business development experience in the Money Transfer or Mobile Financial Services Industry
• Hands-on, driven B2B salesperson from the fintech/payments world
• Results-oriented with great skills in communication, organization, and negotiation
• Great networking skills
• CRM proficiency, Salesforce CRM knowledge is a plus
• Flexible, self-motivated, disciplined, takes ownership of job at hand
• Team-oriented, able to accept and create change
• Strong understanding of customer, market dynamics and requirements
• Ensure effective working relationships with all relevant clients/partners, third parties and internal colleagues
• Strong sense of initiative and ability to work both independently and as part of a team
• Excellent attention to detail
• Fluent in English, other languages are bonus