Account Manager

About CARMA

Role overview

Responsibilities

• Build and maintain long-term client relationships to support satisfaction and retention.
• Manage client accounts, service delivery, and timely completion of deliverables.
• Understand client business needs and recommend suitable solutions to maximize value.
• Identify upselling and account growth opportunities.
• Oversee client onboarding, account activations, and platform training.
• Manage client contracts, account profitability, and service commitments.
• Prepare performance reports, client presentations, and quarterly business reviews.
• Conduct client health checks, address concerns, and identify areas for improvement.
• Coordinate projects with regional internal teams and resolve client issues proactively.
• Provide account updates to clients and internal management, and follow company service standards.

Requirements

• Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
• 3–4 years of experience in Account Management, Client Servicing, or a similar client-facing role.
• Excellent written and spoken English; proficiency in Arabic and English is stated in the role overview.
• Strong communication, presentation, interpersonal, organizational, and multitasking skills.
• Ability to manage multiple accounts and deadlines, build client relationships, and work independently and collaboratively.
• Good analytical, problem-solving, and negotiation skills; proactive and client-focused approach.
• Experience in Media Intelligence, PR, or Communications is a plus.
• The posting states that the opportunity is open to Saudi nationals as part of its Saudization initiatives.