indeed
Account Manager
ECS Electrical Cable Supply Ltd
Richmond, CAN
Full-time
Onsite
$52,000–$60,000 per year
Discovered 3 days ago
Account managementCustomer relationship managementCustomer serviceSalesCommunicationOrganization
Role Overview
The Account Manager serves as a trusted advisor to an established customer base, maintaining and growing relationships with electrical contractors and industrial users.
The role provides technical expertise and proactive project support.
Key Skills for This Role
Account managementCustomer relationship managementCustomer serviceSalesCommunicationOrganization
Full Job Posting
Role overview
The Account Manager serves as a trusted advisor to an established customer base, maintaining and growing relationships with electrical contractors and industrial users.
The role provides technical expertise and proactive project support.
Account and customer responsibilities
- Develop account plans that identify key-account pipelines and growth opportunities.
- Understand customer project lifecycles and technical requirements.
- Share customer feedback, competitor activity, and emerging product needs with regional and branch managers.
- Maintain knowledge of wire and cable products, including RWU90, electronics, and tray cable, and provide application support.
- Source non-stock materials for niche projects through approved vendors and the supplier network.
- Manage quotes in the CRM from technical specification through follow-up.
- Coordinate with operations, branch managers, and business development managers.
- Follow company policies, professional conduct standards, and quality assurance requirements.
- Identify value-added services such as custom cutting and kitting.
Requirements
- Strong communication, customer service, sales, organization, and analysis skills to manage accounts, explain offerings, maintain records, and negotiate effectively.
- Sales experience is preferred.
Pay
- Pay is $52,000–$60,000 per year.
Benefits
- Benefits include casual dress, dental care, an employee assistance program, on-site parking, and RRSP matching.
Work location
- Work location is in person.
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