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Account Manager, QLD/NT, Australia

QIAGEN
Queensland, AUS
Full-time
Hybrid
Discovered 2 days ago
Account managementBusiness developmentSalesContract managementCommercial and negotiation skillsStakeholder management

Full Job Posting

About QIAGEN

QIAGEN is a global provider of molecular diagnostics, life sciences, and bioinformatics solutions.

QIAGEN serves more than 500,000 customers worldwide across laboratories, healthcare providers, researchers, and pharmaceutical organizations.

QIAGEN operates in over 25 countries with Sample to Insight technologies across infectious diseases, oncology, genetic testing, precision medicine, and applied testing.

Job Description

Manage and grow customer relationships while delivering exceptional customer service and commercial outcomes.

Focus on account retention, revenue growth, contract management, stakeholder engagement, and new business opportunities within Queensland, Northern Territory, and Pacific Islands.

Act as a trusted advisor to customers, ensuring long-term partnerships and alignment between customer needs and company objectives.

Key Responsibilities

  • Develop and maintain strong relationships with key customer stakeholders.
  • Serve as the primary point of contact for assigned accounts.
  • Conduct regular business reviews and customer meetings.
  • Ensure high levels of customer satisfaction and retention.
  • Resolve customer concerns and escalations in a professional and timely manner.
  • Identify opportunities for upselling, cross-selling, and contract expansion.
  • Develop strategic account plans to achieve revenue targets.
  • Monitor market trends and competitor activity.
  • Support tender submissions, proposals, and contract negotiations.
  • Drive growth within existing and new customer portfolios.
  • Manage customer contracts, pricing agreements, and renewals.
  • Ensure compliance with company policies and contractual obligations.

Skills & Experience - Essential

  • Tertiary qualifications in Molecular Biology, Life Sciences, or a related field.
  • Proven experience in Account Management, Business Development, or Sales.
  • Experience within the diagnostic/life science industry.
  • Demonstrated ability to manage large or strategic accounts.
  • Strong commercial and negotiation skills.
  • Excellent communication and stakeholder management abilities.
  • Experience managing contracts and customer relationships.
  • Strong organizational and problem-solving skills.
  • Proficiency in CRM systems and Microsoft Office Suite.

Desirable

  • Previous experience in Commercial Partner Management.
  • Tertiary qualifications in Business, Sales, Marketing, or a related field.

Key Performance Indicators

Achievement of sales targets

CRM Management

Forecast accuracy

Successful launch plan for new and upcoming products

What we offer

  • Bonus/Commission
  • Local benefits
  • Referral Program
  • Volunteer Day
  • Internal Academy (QIALearn)
  • Employee Assistance Program
  • Hybrid work (conditional to your role)

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