Company Site
Account Manager
Sway Creative Labs
Norfolk, USA
Full-time
Mid · 3+ years experience
Remote
$68,000 – $82,000
Discovered 1 weeks ago
Full Job Posting
What We Offer
- Health Plan: Three Sentara Health Plan options; Sway covers 80% of employee premiums and 50% of dependent premiums
- Dental Insurance: Sway pays 100% of employee's United Concordia Dental Plan
- 401(k): 1:1 match on the first 3% of pay; 50% match on the following 2%
- 15 Paid Vacation Days, resetting at your start date with up to a 5-day negative balance available
- 17 Paid Holidays, including your birthday, the Monday after the Super Bowl, Juneteenth, and the full week between Christmas Eve and New Year's Day
- Two-Hour Windows: Leave windows at the start (9–11am) and end (3–5pm) of the workday for personal appointments, not counted against PTO
- Remote Work Affordance: 100% remote with occasional pre-scheduled in-person meetings and on-set requirements
- Year-end performance bonus eligibility; additional bonuses available based on individual and company performance
- Upskilling: 100% reimbursement for at least one approved course, workshop, or conference annually
- Salary: $68,000 – $82,000
- Qualified applicants should send their resumes, salary requirements, and optional Braveheart speeches to [email protected].
Qualifications
- Core Qualifications
- 3–5+ years of production, account, or project management experience in an agency or comparable client-side environment
- Demonstrated fluency in at least two of the following: digital/web, video/broadcast, print production
- Hands-on experience authoring estimates, scopes of work, and detailed schedules
- Working knowledge of design and development processes well enough to scope them accurately and speak to them credibly
- Pre-production and on-set leadership experience
- Strong command of project management tooling; we run on Smartsheet, Slack, and Google Workspace
- Practical fluency with AI tools and the ability to write a precise, well-constructed prompt. More importantly, the judgment to know which parts of this job AI should touch and which parts require a human who understands the client
- Occasional travel and on-set availability required
- The Mindset We Value
- Proactive Problem-Solving: You work the solution before you escalate the problem
- Creative Partnership: You know what good work requires and you protect the conditions that produce it
- Influence Without Authority: You coordinate teams through clarity and credibility
- Scope Discipline: You get agreements in writing and you know the difference between a favor and a precedent
- Genuine Ownership: Project outcomes are yours, not the team's collectively
- Additional Assets
- Understanding of media planning and buying fundamentals, including trafficking, insertion orders, and flight scheduling
- Experience with digital accessibility standards (WCAG / ADA Level AA)
- Experience managing external freelance and vendor partners against fixed-fee agreements
- Background on healthcare, tourism/destination marketing, food/beverage, legal, or CPG accounts
- What Success Looks Like
- After your first year, clients will request you by name on their most important initiatives. Creative and development team members will want to be staffed on your projects because they know you set them up to do good work. Your estimates will hold, your schedules will be believed, and leadership will trust you to run complex, high-visibility work independently.
- Where This Goes
- The path from Account Manager to Senior Account Manager and into account and department leadership is open and it is short. We are small enough that there is no queue to stand in, and our growth plan is built around deepening client caliber rather than adding headcount, which means the people who prove they can hold more get handed more. If you want to eventually run a book of business or shape how the shop operates, that is available here in a way it is not at a larger agency.
- Why Sway Creative Labs
- Sway is an independent agency where your contributions are seen and valued by hands-on leadership. Our account managers are genuine partners in client success and contributors to the agency's direction, not order-takers between a brief and a deadline. You will work directly with agency principals across a range of industries and project types, with real ownership over how the work gets made.
About Sway Creative Labs
Marketing & Advertising15 employeesFounded 2012
Independent full-service advertising agency serving brands with creative, media, design, digital, and production services.
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