Account Manager
Key Skills for This Role
Full Job Posting
About you
You enjoy building strong relationships and helping customers get real value from the software they use every day. You’re commercially aware and know how to spot opportunities to grow accounts in a way that feels natural and helpful, not pushy. You’re confident talking to different people across a business, from operational teams through to senior leaders, and you’re comfortable explaining solutions in a clear, simple way. You stay organised, manage your time well and take ownership of your portfolio so customers feel supported and confident working with you.
Day-to-day, you will
Manage and grow a portfolio of existing Access Delta customers across sectors such as third-party logistics (3PL), distribution, manufacturing and eCommerce.
Identify and develop upsell and cross-sell opportunities across the wider Access software suite, including enterprise resource planning (ERP), finance, human resources (HR) and reporting tools.
Run product demonstrations and present tailored solutions that meet each customer’s needs.
Manage renewals, forecasting and pipeline activity in Salesforce, while working closely with implementation and support teams to keep the customer experience smooth.
Your skills and experiences might also include
- Knowledge of warehouse management, supply chain or logistics operations.
- Experience working with customers in 3PL, distribution or manufacturing environments.
- Familiarity with ERP systems or integrated software platforms.
- Experience gathering and sharing customer feedback to help improve products and processes.
- What are we all about?
- The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
- With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
- We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
- Let’s make a difference together.
- Love Work. Love Life. Be You.
About The Access Group
Integrated business management software for mid-market organizations.
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