Account Manager

Join Our Team as an Account Manager Location: London, Thames Valley & Milton Keynes Working Pattern: Hybrid

Ready to take your career to the next level? We’re looking for an ambitious Account Manager to join our growing Air IT team, helping our clients get the most from their IT while driving long‑term, value‑led partnerships.

Since 2005, Air IT has been shaping the future of managed IT and cyber security services for SMEs across the UK. Now bringing together ten like‑minded, high‑performing companies under one vision, we’re proud to be an award‑winning MSP with innovation, collaboration and people at our core.

We invest in our people, support their development, and empower them to deliver outstanding IT and cyber security solutions. As we continue to grow, we’re looking for an Account Manager who thrives in an MSP environment and wants to make a real impact on both client success and business growth.

As an Account Manager at Air IT, you’ll be responsible for managing and growing a portfolio of SME customers across London, the Thames Valley and Milton Keynes. Using a consultative, value‑led approach, you’ll:

Build trusted, long‑term relationships with key client stakeholders

Drive account retention, satisfaction and revenue growth

Identify opportunities for service improvement, upsell and cross‑sell

Translate client business needs into tailored IT and cyber security solutions

Act as the main escalation and relationship owner for your accounts

You’ll work closely with our Service Delivery, Technical and Cyber teams to ensure clients receive a consistently excellent experience.

Managing a portfolio of MSP clients, acting as their primary point of contact

Identifying and developing opportunities across Air IT’s service portfolio

Running account reviews, QBRs and roadmap discussions

Clearly articulating the value of managed IT, cloud and security services

Collaborating with internal teams to ensure solutions are delivered effectively

Maintaining accurate pipeline and account data within our CRM

Essential

Proven experience as an Account Manager within a Managed Service Provider (MSP) environment

Full UK Driving Licence

Strong relationship‑building skills with the ability to influence at multiple levels

Solid commercial awareness and B2B sales capability

Demonstrable success in meeting or exceeding sales and retention targets

Confidence operating in a fast‑paced, evolving technology landscape

Experience using CRM systems and digital sales workflows

Experience selling a mix of core MSP services, including: Managed IT support & service desk

Microsoft 365

Azure and cloud services

Cyber security solutions (e.g. endpoint security, backup & disaster recovery, SIEM)

At Air IT, we’re more than a workplace — we’re a community. We celebrate success, back each other, and push boundaries together. If you’re passionate about building strong client relationships, selling value‑driven IT solutions and growing alongside an ambitious MSP, we’d love to hear from you.

Apply now to join Air IT as an Account Manager and help redefine what great IT partnership looks like.

This role may also be known as Customer Account Manager, Client Success Manager or Sales Consultant.

Air IT is an equal opportunities employer. We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.

Air IT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.