pinpoint

Account Manager

The Future Laboratory

London, GBR

Full-time

Mid

Hybrid

GBP 35000-40000 yearly / year

Discovered 2 weeks ago

HubSpot

Full Job Posting

: Create, own and deliver a detailed, quantifiable account plan for your portfolio, with retention at its core : Manage and negotiate annual renewals with existing clients, working well ahead of contract end dates
: Adhere to the client service plan and all associated KPIs
: Act as the day to day point of contact for your clients, building multi level relationships across their organisations
: Onboard and train clients on our intelligence platform, ensuring they engage with the content most relevant to their sector and role
: Make sure every client gets maximum value from their partnership, connecting them with the right analysts, briefings, presentations and wider team throughout the year
: Generate meetings at a senior level to strengthen relationships and support retention
: Identify opportunities to grow partnerships where the fit is right, and flag wider project opportunities to the business development team
: Attend The Future Laboratory events and relevant industry conferences, representing the business and building your network
: Develop strong internal relationships with peers, analysts, strategists and management
: Create renewal proposals and contract documents
: Ensure all client data and pipeline are managed accurately in our CRM (HubSpot)
: Provide accurate weekly forecasting and reporting on activity, renewals pipeline and business closed
: Be an ambassador for The Future Laboratory at all times

: Excellent sales, commercial and customer success skills
: Excellent communication skills
: Strong strategic planning skills
: Ability to develop up-sell business from an existing base
: Target-oriented and a proven track record of achievement
: Ability to communicate at an executive level with gravitas
: Ability to work well in a team environment and work autonomously
: Excellent interpersonal skills and client relationship management ability
: Attention to detail with high standard of computer literacy particularly in MS Office
: Highly motivated

From your first day at The Future Laboratory, you can expect to enjoy the following benefits: : Flexible & hybrid working : Socials : Summer Fridays : Christmas Break : Matched employee pension contributions up to 5% : Employee Assistance Programme : Life Assurance : Bereavement counselling And after you pass your probation: : Dental scheme : Birthday leave : Learning bursary : Eye care : Flu jabs : Holiday purchase

: Excellent sales, commercial and customer success skills
: Excellent communication skills
: Strong strategic planning skills
: Ability to develop up-sell business from an existing base
: Target-oriented and a proven track record of achievement
: Ability to communicate at an executive level with gravitas
: Ability to work well in a team environment and work autonomously
: Excellent interpersonal skills and client relationship management ability
: Attention to detail with high standard of computer literacy particularly in MS Office
: Highly motivated

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