Account Manager II

Develops new accounts and/or expands existing accounts within an established geographic territory.

Plans and tracks regional customer service efforts in order to provide superior customer service and ensure long term business success.

Provides reports to management and customer teams relating to potential opportunities, improvement of products, problem resolution, and corrective action.

Develops and maintains excellent working relationship with customers and internal company departments to ensure effective response to customer needs.

Manage assigned customer accounts and assist with other customers as directed. Review contractual requirements of assigned customers and ensure fulfillment from the company. Develop a foundation for long-term business growth by regular personal contact with customer management in support of promoting all Panasonic Avionics Corporation products and services. Plan regional customer service efforts to meet customer satisfaction demands and future business growth. Customer, and ultimately passenger satisfaction across ALL products and services, is of utmost importance. Ensures excellent execution, communication, and delivery is given across all internal or contracted departments & groups that interface or provide service to the customer Manage customer survey activities and satisfaction scorecards. Track customer satisfaction ratings to objectively measure the degree of satisfaction. Identify deficiencies in either resources or performance to work with the account team to resolve and win new business. Supports business operations between the customer and Panasonic, such as involvement in collections, revenue recognition, PO receipt, sales forecasting, and change requests Prepare reports and professional presentations in order to communicate potential opportunities and /or problems to customer teams and senior management. Provide reports to management, customer teams, and the customer relating to improvement of products, trends, problem resolution, and corrective action. Assist in the management of the regional budget and help the management team establish sales growth and profit targets for the region.

Resolves a wide range of issues in imaginative as well as practical ways.

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions.