Account Manager
Role Overview
The Account Manager owns sales and profitability targets and customer relationships across assigned primarily large and enterprise accounts in a defined territory.
The role is the primary contact for buyers and coordinates with Growth Category Specialists, Customer Service, and other company resources.
Key Skills for This Role
Full Job Posting
Role overview
The Account Manager owns sales and profitability targets and customer relationships across assigned primarily large and enterprise accounts in a defined territory.
The role is the primary contact for buyers and coordinates with Growth Category Specialists, Customer Service, and other company resources.
Account management and growth
- Manage day-to-day relationships with key customer contacts and buyers.
- Identify opportunities to retain accounts and expand sales in business essentials and growth categories.
- Develop short- and long-term account strategies and manage funnel and customer-facing activity in the CRM.
- Execute sales plays, customer-facing activities, sales meetings, and customer marketing opportunities.
- Promote and educate customers about Staples Professional growth categories.
- Grow portfolio market share and reactivate inactive or dormant accounts.
Customer service coordination
- Perform in-person field work and meet customer-facing KPIs.
- Coordinate account servicing and fulfillment with Customer Service and other internal resources.
Requirements
- At least 3 years of sales experience penetrating or maintaining accounts.
- Strong knowledge of telesales and the sales planning process.
- Strong computer literacy, especially with Microsoft Office, Outlook, Excel, and PowerPoint.
- Experience with Salesforce.com and SAVO; ability to navigate CRM and Staples systems including SFDC and Alpha.
- Post-secondary business diploma or degree is preferred; office product industry experience is helpful.
- Ability to conduct in-person customer-facing field work.
Benefits
- The posting lists associate discounts, health and dental benefits, RRSP/DPSP, performance bonuses, and learning and development programs.
Posting notice
The posting states that it is for an existing vacancy and that AI may be used during hiring assessments, with final decisions made by a human reviewer.
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