Account Manager – F&B
Role Overview
Supports the growth and day-to-day management of restaurant partners and virtual brands across MENA and Europe, initially focused on the UAE and Saudi Arabia.
Reports to the Growth / Regional Lead and coordinates with food delivery platforms, restaurants, and kitchen teams.
Combines partner relationship management, performance analysis, and hands-on execution to improve visibility, conversion, order volume, and profitability.
The description says remote is preferred and on-site arrangements may also be considered.
Key Skills for This Role
Full Job Posting
About the role
Supports the growth and day-to-day management of restaurant partners and virtual brands across MENA and Europe, initially focused on the UAE and Saudi Arabia.
Reports to the Growth / Regional Lead and coordinates with food delivery platforms, restaurants, and kitchen teams.
Combines partner relationship management, performance analysis, and hands-on execution to improve visibility, conversion, order volume, and profitability.
The description says remote is preferred and on-site arrangements may also be considered.
Partner coordination and operations
- Serve as day-to-day contact for restaurant partners, kitchen teams, and delivery platform representatives; follow up on commitments and resolve issues.
- Coordinate onboarding, menu updates, pricing, promotions, and platform requests; maintain records of issues, action plans, owners, and deadlines.
- Monitor store downtime, unavailable items, rejected or cancelled orders, preparation delays, and listing inaccuracies; identify causes and implement corrective actions.
- Escalate recurring issues and track them through resolution; keep listings, menus, operating hours, and promotions accurate.
Growth, menus, and performance
- Support brand, kitchen, and market growth plans; review performance and recommend practical improvements.
- Coordinate promotional campaigns, platform visibility opportunities, and advertising; track results and share learnings.
- Improve menu structure, item descriptions, images, pricing, modifiers, bundles, and product availability.
- Evaluate discounts and promotions against order growth and margins; monitor sales, orders, average order value, conversion, cancellations, ratings, and promotional performance.
- Analyze the customer funnel and prepare performance updates with recommendations and follow-up actions; adapt execution to local behavior and platform requirements.
Required experience and skills
- At least 1–2 years of relevant experience in food delivery platform account management, restaurant operations, virtual brands, cloud kitchens, or a closely related role.
- Practical experience with delivery platforms such as Talabat, Deliveroo, Careem, HungerStation, Jahez, Uber Eats, Wolt, or similar.
- Understand factors affecting platform visibility, ranking, and conversion, including availability, operational performance, menu quality, pricing, promotions, and customer ratings.
- Interpret performance data, use Microsoft Excel or Google Sheets, and make actionable recommendations.
- Strong communication, relationship management, and problem-solving skills; ability to manage competing priorities and work independently in a remote environment.
- Strong written and spoken English.
Preferred qualifications
- Experience supporting restaurants or virtual brands in the UAE, Saudi Arabia, or other MENA and European markets is preferred.
- Experience with platform advertising, campaign reporting, menu optimization, and promotional planning is preferred.
- Understanding restaurant unit economics, including the effect of discounts, commissions, and advertising costs on profitability, is preferred.
- Arabic or another relevant regional language is an advantage.
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