Account Manager
Full Job Posting
What you’ll do
- Manage a portfolio of SMB and mid-market clients, serving as the primary contact and building strong relationships with key stakeholders.
- Drive customer success through regular check-ins, business reviews, adoption planning, training, and best-practice guidance.
- Monitor account health, conduct usage audits, and proactively address risks while ensuring clients maximize platform value and resources.
- Identify growth opportunities, support strategic planning, and recommend solutions that align with client goals and business objectives.
- Own renewals and account retention by managing forecasts, contract needs, outreach efforts, and cross-functional collaboration to deliver an exceptional client experience.
- Perform other duties as required.
- This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
- Minimum Requirements & Qualifications:
- Bachelor’s degree (or equivalent combination of education and experience) with 3+ years of account management, customer success, or related client-facing experience, preferably in a SaaS environment supporting SMB and mid-market customers.
- Strong analytical, consultative, and organizational skills, with the ability to manage multiple accounts, prioritize competing demands, meet deadlines, and deliver effective written, verbal, and presentation-based communication.
- Customer-focused professional with strong technical and administrative capabilities, the ability to travel as needed, and eligibility to legally work in the United States in a remote work environment.
- Intertek: Total Quality. Assured.
- Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.
- Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.
- We Value Diversity
- Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
- For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [email protected] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
Qualifications
- Bachelor’s degree (or equivalent combination of education and experience) with 3+ years of account management, customer success, or related client-facing experience, preferably in a SaaS environment supporting SMB and mid-market customers.
About USA47:Professional Service Industries Inc
Global provider of total quality assurance services.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at USA47:Professional Service Industries Inc
Battery Lab Engineer
Cortland, USA
Engineer-Battery Lab – Cortland, New York Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an Engineer - Battery Lab to join our
Rope Access Level I Technician - Port Arthur, TX
Houston, USA
Rope Access Level I Technician- Port Arthur, TX What are we looking for? The Rope Access Level I Technician is responsible for p erforming various visual inspections via rope access under the direction of a Project Manag
ACI Certified Construction Technician
Odessa, USA
ACI Certified Construction Technician - Odessa, TX Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an ACI Certified Constructio
Asphalt Field Inspector
Farmingdale, USA
Asphalt Field Inspector – Farmingdale, NY Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Asphalt Field Inspector to join our
Coordinator, Operational Excellence
York, USA
Coordinator, Operational Excellence Intertek is searching for a Coordinator, Operational Excellence to join our Building & Construction team in our York, PA office. This is a fantastic opportunity to grow a versatile car
Senior Analyst, PV
, USA
Senior Analyst, PV – Remote Intertek CEA, a technical advisory firm helping our clients solve the most complex supply chain, project development, and operational problems by combining market intelligence with deep techni
Technician - Field Testing - Building and Construction - South East Region
Wake Forest, USA
Field Technician - Building and Construction Intertek is searching for a Field Technician to join our Building & Construction team in our South East Region area. The Technician will assist with field testing and building
CMT Senior technician
Austin, USA
Senior Field Technician - Construction Materials Testing | Fairfield, Texas Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a S
Battery Lab Engineer
Cortland, USA
Rope Access Level I Technician - Port Arthur, TX
Houston, USA
ACI Certified Construction Technician
Odessa, USA
Asphalt Field Inspector
Farmingdale, USA
Coordinator, Operational Excellence
York, USA
Senior Analyst, PV
, USA
Technician - Field Testing - Building and Construction - South East Region
Wake Forest, USA
CMT Senior technician
Austin, USA