Account Manager

Overview

B2b Account Manager

Client Relationship Management

• Serve as the primary point of contact for assigned enterprise clients
• Build and maintain strong long-term relationships through proactive communication and structured engagement
• Facilitate client discussions, workshops, and status meetings with business and technical stakeholders
• Act as a trusted advisor during onboarding and implementation stages
• Uncover client needs, challenges, and growth opportunities

End-To-End Client Onboarding Ownership

• Manage the full onboarding lifecycle for clients adopting external proxy API solutions:
• Initial client contact and communication setup
• Integration kick-off and technical introduction sessions
• Pre-production environment access setup
• Validation of integrated API workflows
• Conformance testing coordination
• Production go-live readiness and launch
• Post-production support, issue follow-up, and monitoring

Delivery Tracking & Coordination

• Maintain project charter, implementation tracker, and delivery status reports
• Monitor progress across milestones, dependencies, risks, and blockers
• Coordinate internal teams to ensure timely delivery against agreed implementation plans
• Ensure action items and client queries are tracked and resolved promptly
• Keep service documentation up to date (in collaboration with BA)

Technical Support & Solution Facilitation

• Handle technical questions raised by clients and coordinate timely responses with internal teams (per agreed SLA)
• Guide clients through API implementation requirements and troubleshooting
• Support validation and testing of integrations across environments
• Ensure seamless communication between client technical teams and internal product/engineering teams

Core Requirements

• Solid experience managing enterprise/B2B client accounts (Sports Gaming/Trading)
• Strong verbal and written communication skills with confidence in client-facing discussions
• Proven background in onboarding & implementation delivery
• Ability to manage multiple stakeholders and parallel client integrations
• Strong documentation and tracking discipline
• Comfortable working in fast-moving technical delivery environments

Technical Knowledge

• Good understanding of API integrations (REST, SOAP, authentication methods, webhooks, payload validation)
• Basic understanding of Apache Kafka and RabbitMQ message streaming workflows, along with database query handling using MySQL/PostgreSQL
• Familiarity with integration environments, testing cycles, and production release processes
• Ability to understand and discuss technical concepts with client engineering teams
• Knowledge of proxy/API gateway solutions is advantageous

Preferred

• Experience in B2B systems integrations
• Exposure to enterprise product onboarding programs
• Experience working with tools such as Jira, Confluence, or similar
• Prior experience in iGaming, fintech, platform integrations, or external partner B2B ecosystems is a plus

Ideal Candidate Profile

• Strong client-facing presence with commercial awareness
• Technically capable enough to confidently discuss integration topics
• Organized, proactive, and ownership-driven
• Able to simplify technical discussions for non-technical stakeholders
• Skilled in driving outcomes while maintaining strong client relationships

What We Offer

• Opportunity to work on a complex B2B product in the iGaming domain
• Direct impact on product decisions and roadmap
• Learning & development support (courses, certifications)
• Medical insurance
• Competitive salary & annual bonus
• Flexible, multicultural, and product-oriented environment
• Long-term growth opportunities