Account Manager - Digital Analytics
Role Overview
Monks is seeking a client-first Account Manager or Engagement Manager for its Melbourne Data & Analytics team.
The role owns enterprise client relationships, grows accounts, expands work scope, and ensures measurable value from data investments.
The position combines relationship management, commercial expansion, delivery oversight, consultancy, and SOW management.
Key Skills for This Role
Full Job Posting
Role overview
Monks is seeking a client-first Account Manager or Engagement Manager for its Melbourne Data & Analytics team.
The role owns enterprise client relationships, grows accounts, expands work scope, and ensures measurable value from data investments.
The position combines relationship management, commercial expansion, delivery oversight, consultancy, and SOW management.
Client relationship management
- Own day-to-day and strategic relationships with enterprise clients across data and analytics engagements.
- Map stakeholder landscapes and build rapport with decision-makers, influencers, and sponsors.
- Serve as the primary contact and translate technical delivery outputs into business value.
- Run client check-ins, quarterly business reviews, and roadmap sessions.
Account growth and delivery
- Identify new workstreams, expanded scope, and upsell opportunities within existing accounts.
- Contribute to proposals, SOW development, and commercial negotiations.
- Monitor account health, revenue trajectory, and renewal risk.
- Oversee onshore and offshore delivery teams and manage risks, expectations, priorities, and resource requirements.
- Ensure work is signed off, documented, and clearly communicated to clients.
Consultancy and commercial management
- Advise clients on data maturity roadmaps, platform choices, architecture decisions, and analytics strategy.
- Author and manage SOWs, including scope, assumptions, and commercial terms.
- Oversee billing, budget tracking, financial reconciliation, and change control.
- Maintain accurate account records in Salesforce and internal project management systems.
Requirements
- At least three years in client-facing account management, digital consulting, or client services roles.
- Experience ideally in data, analytics, or digital marketing, with a record of account growth and senior stakeholder management.
- Comfort with budgets, SOWs, renewals, upselling, enterprise procurement, and complex billing structures.
- Familiarity with GA4, Adobe Analytics, DV360, CM360, or similar analytics and digital marketing platforms.
- Ability to translate technical concepts into clear business language across written, verbal, and presentation formats.
- Ability to work with onshore and offshore teams in a fast-paced, cross-functional environment.
- Exposure to cloud, data engineering, analytics engineering, or MarTech platforms is desirable.
- Relevant Google Analytics, Adobe Analytics, or Google Cloud certification is highly preferred.
About Monks
Monks is a global digital-first, data-driven marketing and technology services company.
The company combines marketing, technology, creative, and data capabilities to help brands address business challenges.
About monks
Global digital-first marketing and technology services company.
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