Account Manager/CSR

AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at www.awtlabelpack.com

AWT offers comprehensive benefits including medical, dental, vision, life insurance and other voluntary supplemental insurance coverages, HSA, 401k with match, holidays and paid time off.

AWT has the following position open in our Anaheim location:

The schedule for this position is Mon. - Fri., Hours are - 8am-5pm. Additional days and hours may be necessary due to production requirements.

Required Job Duties

Develop, solidify and strengthen Labeltronix relationships with set group of accounts

Quote customers on repeat, repeat with change and new label opportunities

Responsible for processing customer orders through Labeltronix system/process

Perform all required research for repeat/repeat with change jobs to ensure accuracy

Project management for new label projects or repeats with change.

Supports sales staff with quotes and customer communication

Notify sales representative when there are new projects or indications of any problems with accounts

Receive and respond to inbound customer calls, emails and inquiries

Make outbound calls to customer as necessary

Document daily transactions/calls into Labeltraxx

Support fellow account managers

Acquire new customer information and set up new accounts in Labeltraxx.

Document all special pricing programs/promises into Labeltraxx

Document all special requirements and specifications into Labeltraxx

Assist customers with website navigation and artwork uploads

Communicate and consult with customers on artwork elements and overall design of label

Gather accurate information and art files to be submitted as preflights to prepress

Gather and record accurate information and required art files from customer

Submit preflight requests for all new artwork to prepress dept.

Provide customer with proof/order status

Monitor and follow up open order report (dock dates)

Monitor and follow up on open proof report

Handle all “complaint” situations and enter complaints or credits as applicable

Investigating and resolving customer problems

Serve as a liaison between production/prepress and the customer

Support and contribute to the overall success of AWT/Labeltronix.

Ability to learn a new job in a fast pace/on the job environment

Ability to remain professional at all times

Ability to work with quick deadlines in a fast-paced environment

Provide regular feedback on ways to improve processes

Provide recommendations and feedback to management regarding operational capabilities and limitations

Accuracy in high volume work environment

Efficiently able to Multitask and organize workflow

Follow procedures/work instructions well

Be detail oriented

Functions effectively under stress and non-stress situations

Maintain a very organized, clean, and safe work environment

Build and maintain internal customer relationships.

Capable of working in PC/Windows environments

Participating in a continuous learning environment

Possess a cooperative, team attitude

Have strong dedication and good work ethic

Adjust to new objectives as necessary

Keep up to date on industry knowledge

Understand the importance of customer needs for both internal and external customers

Be receptive to feedback

Be a good listener and open-minded

Retain and Grow assigned accounts.

Contribute to overall sales goal

QUALIFICATIONS:

Thorough knowledge of Microsoft Office applications (Word & Excel)

Bachelor’s degree or equivalent

Account Management skills

Strong interpersonal skills.

Strong communications skills

Self-discipline, the ability to work alone.

Experience with Windows based computers programs.

Ability to effectively present information and respond to questions.

Ability to calculate figures and amounts, such as discounts, percentages and proportions.

Ability to apply common sense understanding to carry out instructions furnished in written or oral form.

Ability to deal with problems involving several concrete variables in standardized situations.

EDUCATION and/or EXPERIENCE:

College degree or equivalent

1 year in a label printing operation a plus.

1 years’ experience in a printing related field a plus

Basic understanding of Word, Excel, E-mail programs

Occasionally lift up to 30 pounds without aid

This position may require sitting at a desk for extended periods of time (in excess of 2 - 3 hours without getting up)

AWT is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for available positions by submitting an application or resume for consideration. AWT will not discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state and local laws. It is AWT's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Please note these job descriptions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.