Account Manager - Cloud
Key Skills for This Role
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Responsibilities
- Manage key-client relationships and act as the primary account contact, ensuring customer satisfaction.
- Grow accounts through cloud-solution cross-selling and upselling; identify new business opportunities.
- Translate business and technical needs into cloud solutions with architects, presales, delivery, and technical teams.
- Prepare proposals and presentations; manage sales from opportunity identification through negotiation, closing, and delivery handover.
- Maintain sales pipelines and forecasts, conduct account reviews, and pursue engagement, revenue, and retention targets.
- Negotiate commercial terms; monitor market and cloud-technology trends; maintain CRM records.
- Coordinate implementation and delivery, and follow up on customer issues through resolution.
Requirements
- Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
- 3–5 years of account management, IT sales, cloud sales, or technology-solutions experience.
- Proven B2B technology account management and client-relationship experience.
- Good understanding of cloud computing concepts and services; experience with Azure, AWS, or Google Cloud is preferred.
- Experience selling IT services, cloud solutions, managed services, or digital-transformation solutions.
- Strong commercial, negotiation, communication, presentation, and relationship-building skills.
- Experience with sales pipelines and CRM systems; able to work with technical and business stakeholders.
- Good command of written and spoken English.
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