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Account Manager
iON United
Calgary, CAN
Full-time
Manager · 5+ years experience
Onsite
Discovered 1 weeks ago
Account management
Key Skills for This Role
Account management
Full Job Posting
What You’ll Do
- As an Account Manager, you’ll be responsible for growing client relationships, identifying strategic opportunities, and supporting strong customer outcomes. In this role, you will:
- Manage a portfolio of client relationships and act as the primary point of contact for assigned accounts.
- Build trusted advisor relationships with key decision-makers and maintain regular, meaningful customer engagement.
- Conduct account reviews, strategic planning sessions, and business reviews to understand client needs and growth opportunities.
- Identify opportunities for solution expansion, service growth, renewals, and strategic account development.
- Lead discovery conversations and align client objectives with cybersecurity solutions, managed services, and professional services.
- Build business cases and value-driven recommendations that connect iON’s offerings to client outcomes.
- Support contract renewals, negotiations, proposal development, and opportunity progression from identification through closure.
- Maintain accurate forecasts, pipeline reporting, account plans, and opportunity information using CRM and sales forecasting tools.
- Coordinate internal teams, vendors, and alliance partners to support successful client outcomes and strengthen solution offerings.
- Act as the voice of the customer internally and share client insights to improve sales strategy and service delivery.
What You Bring
- We’re looking for someone who brings strong relationship management skills, sales discipline, business acumen, and a consultative approach to helping clients solve complex challenges. Ideally, you have:
- 5+ years of experience in account management, technology sales, cybersecurity sales, or professional services sales.
- Demonstrated success managing client relationships and achieving revenue targets.
- Strong account planning, opportunity management, negotiation, and consultative selling skills.
- Experience conducting discovery conversations and developing solution-based recommendations.
- An understanding of cybersecurity, cloud, managed services, or professional services environments.
- Strong presentation, communication, influencing, collaboration, and customer relationship management skills.
- Experience working with CRM and sales forecasting tools.
- A high level of accountability, emotional intelligence, and commitment to delivering strong client outcomes.
- Why Work at iON
- At iON, we are proud to offer:
- A culture that values trust, clarity, care, and connection
- Flexible work arrangements and strong support for work-life integration
- Paid time and resources for professional development, training, and certification
- Opportunities to contribute to meaningful client work in a fast-growing industry
- A supportive, team driven environment where you can grow your career
- Our Commitment to Equity & Inclusion
- We are proud to be an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds.
- How to Apply
- Please apply through this posting link. We look forward to connecting with you!
About iON United
IT Services & Consulting63 employeesFounded 2003
Canadian cybersecurity provider securing IT, OT, and cloud environments for businesses and organizations.
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