Account Manager

Achievement of assigned KPI objectives including customer engagement, opportunity creation and pipeline progression

Customer retention, satisfaction and quality of account relationships.

Timely and accurate CRM utilization, data quality, opportunity management and follow-up compliance

Quality of opportunity qualification, pipeline progression, forecasting accuracy and follow-through on customer commitments.

Consistent productivity, territory coverage and collaboration with internal partners.

Continued learning and understanding of Northern’s product line and sales processes.

What you will bring to the table:

High school diploma or equivalent experience. College degree or coursework preferred.

2 + year of sales (B2B preferred), account management, outbound customer outreach or relationship-building experience.

Strong customer relationship, consultative selling, active listening and follow-through skills.

Demonstrated ability to prospect, qualify opportunities, overcome objections and advance customer conversations through the sales process.

Strong business acumen with the ability to understand customer needs, identify growth opportunities and recommend solutions that support revenue, margin and customer retention goals.

Ability to manage a sales pipeline, prioritize territory activity and maintain accurate CRM records to support follow-up, forecasting and account growth.

Ability to identify customer needs, recommend appropriate solutions and communicate effectively by phone, email and business systems.

Solid proficiency with Microsoft Office and ability to learn and use internal business systems.

Experience using Customer Relationship Management (CRM) software to manage account activity, customer records, follow-up actions and sales opportunities.

Strong attention to detail, planning, organization, problem-solving and decision-making skills.

Ability to work independently, manage time effectively, meet deadlines and maintain productivity in a remote work environment.

Demonstrates Northern Tool + Equipment’s 12 Core Competencies.

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We’re looking for people who share our blue-collar work ethic. If you’re the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we’d love to talk to you about becoming a member of our team.

Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023 . We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you’ll enjoy a comprehensive and competitive compensation package that includes:

Competitive Pay: Earn $ 18.50 to $ 24.30 hourly , with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.

Incentives : Be rewarded with eligible incentive programs. The OTE for this role is $90,000.

Flexible Work Schedule: Achieve the work-life balance you deserve with our full-time schedule, Monday – Friday , complemented by a mostly remote work schedule .

Comprehensive Benefits Package : Your health and well-being are our priority. We offer a variety of health plans , so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.

Generous Employee Discount : Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.

Paid Holidays : Take time to relax and recharge with 7 paid federal holidays , because we know how important it is to have time for yourself and your loved ones.

When you join Northern Tool + Equipment, you're not just starting a job—you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!