ashby
Account Manager
Element451
Remote, USA
Full-time
Manager
Remote
Discovered 4 days ago
Full Job Posting
What you’ll do
- As an Account Manager, you’ll own the full life-cycle of your assigned accounts, driving retention and ensuring customer success. You will be accountable each quarter for renewals, Net Revenue Retention (NRR), and upsell quota, working closely across teams to expand existing relationships, mitigate churn, and unlock new revenue opportunities.
- Client Relationship Management:
- Foster strong relationships with clients and stakeholders as the primary point of contact, at both the school and state system level.
- Partner with the client's core team to identify and prioritize their key needs and objectives.
- Provide strategic consulting for full-cycle student engagement, including personalized communication, targeted outreach campaigns, lead generation, and application management.
- Act as the point of contact for the System Office.
- Contract Management:
- Oversee the implementation and management of the client’s contract across all participating schools to ensure positive customer satisfaction and adoption of Element451.
- Project Management:
- Lead the day-to-day execution of client projects in collaboration with the project team (Customer Success Managers and Engagement Strategists).
- Monitor project activities, resourcing, and timelines to achieve successful conclusions.
- Develop and manage project plans in collaboration with the client's team.
- Ensure adherence to KPIs such as on-time delivery, NPS scores, and product usage.
- Platform Implementation and Optimization:
- Conduct discovery sessions with clients and use the information for the implementation, setup, and configuration of the Element451 platform, including building student journeys, communication workflows, AI tools, and system integrations.
- Document current processes and map best practices for the desired future state, aligned with industry standards and regulatory requirements.
- Continuously optimize and make recommendations to improve the student journey, communication plans, and enrollment processes within the platform.
- Strategic Planning and Continuous Improvemen t:
- Conduct assessments of the institution's current recruitment and enrollment business processes, identifying areas for improvement and adoption of best practices
- Provide regular updates, progress reports, and presentations to stakeholders on the project's status and outcomes.
- Cross-functional Collaboration:
- Collaborate with the Customer Success Manager and Engagement Strategist.
- Work closely with internal teams, including sales, product development, and customer support, to ensure seamless service delivery.
- Maintain an updated resource schedule and provide regular reports and updates to leadership.
- Managed Services Development:
- Development of Managed Services documentation, processes, and playbooks to include but not limited to Discovery and Requirements Gathering sessions, Current State Analysis, Client audits and Benchmarks, Future State Process Design frameworks.
- What you should be great at:
- Building strong relationships with key clients
- Understanding clients' business needs and goals
- Developing and implementing strategic account plans
- Identifying opportunities for growth and expansion within accounts
- Ensuring customer satisfaction and retention
- Collaborating with internal teams to drive Account Management
- Communicating effectively with clients at all levels
- Analyzing data and metrics to track progress and outcomes
- Providing leadership and guidance to junior team members
- Staying current on industry trends and best practices
- What you'll need:
- A team player with a minimum of 7 years in a customer-facing role, ideally in SaaS environments.
- Proven track record of success in managing and growing high-value, strategic accounts.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Excellent communication, relationship management, and presentation skills.
- Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus.
- Strategic thinking and ability to develop and execute winning customer success plans.
- Passion for building trust and exceeding customer expectations.
- Bachelor’s degree required
Qualifications
- Bachelor’s degree required
Preferred Qualifications
- Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus.
About Element451
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Element451
Future Opportunity: Account Executive
, USA
MidFull-time
Future Opportunity: Account Executive We're not actively hiring for this role right now, but we're always building our pipeline for the future. If you're the right fit, we'll reach out when a position opens. About Elemen
Discovered 1 months agoView →
Senior Customer Success Manager, Strategic Accounts
, USA
SeniorFull-time
Discovered 1 months agoView →
Brand & Marketing Designer
, USA
Discovered 4 days agoFull-time
Implementation Lead
, USA
Discovered 4 days agoFull-time
Staff Accountant
Raleigh, USA
Discovered 1 weeks agoFull-time
Customer Success Engineer
, USA
Discovered 2 weeks agoFull-time
Corporate Counsel
, USA
Discovered 3 weeks agoFull-time
Future Opportunity: Account Executive
, USA
Discovered 1 months agoFull-time
Solutions Engineer
, USA
Discovered 1 months agoFull-time
Senior Customer Success Manager, Strategic Accounts
, USA
Discovered 1 months agoFull-time