workable
Account Manager (APAC)
Irth Solutions
Remote, AUS
Full-time
Manager · 3–4 years experience
Remote
Discovered 5 days ago
Account managementCommunication
Key Skills for This Role
Account managementCommunication
Full Job Posting
Responsibilities:
- Develop and maintain a relationship of trust with the clients after the initial sales
- Deploy account management strategies to reinforce Borealis growth (farming):
- Define growth plans on appointed client portfolio
- Manage and master the financial aspects of your client portfolio
- Identify new clients needs, and convert them into business opportunities
- Deliver strong business presentations to key stakeholders, often at the executive level
- Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
- Advise clients on system adoption:
- Analyze adoption level of Borealis by the client, define next objective sand roll out the appropriate strategy with key stakeholders
- Understand new business requirements, help clients define their business processes and implement them into Borealis
- Act as an advisor to propose the best solutions and practices in using Borealis
- Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
- Work directly with the SAAS to provide insightful reporting and KPIs
- Work closely with surrounding teams to ensure client’s objectives are met
- Scope and brief the Project and Technical teams for delivery of additional services
- Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
- Feed the Product team with quality information to align Borealis’ roadmap
- Collaborate with Account directors on strategic accounts to sustain an optimal growth
- Promote top of class practices around global Borealis’ usage
Requirements
- Fluent in English, French and Portuguese written and spoken.
- Bachelor’s degree in administration (BBA) or any other field deemed pertinent.
- At least 3-4 years of experience in customer success account management or solution consulting role.
- 2-3 years of experience with SAAS or CRM a plus.
- Skills:
- Techy – Strong technical and computer software background to support customers in a SAAS environment. You understand the technology enough to explain and simplify it to the customer.
- Account management – You have a successful background at growing and maintaining client’s accounts, negotiating contracts and budget, demoing projects, and scoping, both technically and financially, client’s requests.
- Strong communication skills – You are not afraid to pick up the phone to make sure you fully understand the client’s issue.
- Cultural competence – We work with clients from around the globe with various ways of treating and communicating information. They also represent various ranges of skill set to which you will be able to adapt.
- Excellent relationship building skills, as you will be required to develop and maintain a relationship of trust with the clients.
- Available to work atypical working hours (as our clients and our team are in different countries and Borealis main business hours are in Québec, Canada).
- Flexibility and ability to work simultaneously on different subjects.
Benefits
- Join a dynamic, growing company that is well respected in its industry.
- Health plans options including medical, dental, & vision
- 401k or RSP + company match
- Flexible PTO policy plus company-paid holidays
- Generous one-time “work from home” stipend to get you started
- Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings
- Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office
Preferred Qualifications
- 2-3 years of experience with SAAS or CRM a plus.
About Irth Solutions
Software & SaaS318 employeesFounded 1985
Irth Solutions is a private B2B SaaS provider of damage-prevention, asset-integrity, and land-management software for infrastructure operators.
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