Account Lead

Own overall account delivery, ensuring services are governed, measured, and delivered in line with contractual requirements, client expectations, and Cushman & Wakefield standards

Act as the primary account leadership point for the client, maintaining clear ownership of account performance, priorities, risks, actions, and service improvement plans

Oversee account financial governance, including budget tracking, forecast inputs, spend control, cost reporting, procurement visibility, invoicing coordination, and commercial risk management

Lead SLA, KPI, audit, compliance, and management reporting processes, ensuring account performance, service risks, and contractual obligations are visible, accurate, and tracked to closure

Coordinate vendors, suppliers, and cross-functional teams across technical operations, EHS, finance/admin, procurement, and service delivery to manage performance, cost, and contractual dependencies

Provide senior escalation oversight for service-impacting risks, client concerns, compliance matters, and unresolved operational issues, while driving continuous improvement across governance, reporting, stakeholder experience, and service delivery maturity

Our DC client supports the data centre and colocation strategies of more than 6,000 firms across its secure, network-rich portfolio of data centres located throughout North America, Europe, Asia, and Australia. Their clients include domestic and international companies of all sizes, ranging from financial services, cloud, and information technology services, to manufacturing, energy, gaming, life sciences and consumer products. Our clients portfolio consists of over 300+ data centres.

About You:

Minimum 6+ years of relevant experience in account management, facilities management, data center operations, service delivery management, or contract management within a mission-critical environment

Diploma or Bachelor’s Degree in Business Administration, Facilities Management, Engineering, Finance, IT, or a related discipline

Proven experience owning account governance, client relationships, service performance reviews, stakeholder management, and escalation management in a client-facing environment

Strong financial and commercial awareness, including budget tracking, forecasting inputs, cost control, procurement and invoice oversight, and commercial risk management

Experience managing teams, vendors, and cross-functional support functions, including finance/admin, technical operations, procurement, compliance, and service delivery teams

Strong communication, structured leadership, and organizational discipline, with familiarity in SLA/KPI reporting, risk management, compliance frameworks, audit processes, and vendor governance

About Cushman & Wakefield Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.