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teamtailor

Account Handler

Everywhen
Stoke, GBR
Full Time, Contract
Mid
Hybrid
Discovered 1 months ago

Full Job Posting

Account Handler

The role of the Account Handler is to provide office-based support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Key Responsibilities

  • Ensure the smooth running of assigned portfolio on a day-to-day basis
  • Achieve agreed retention rates
  • Achieve cross selling and referral targets
  • Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
  • Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
  • Independently respond to queries from both clients and insurers in a pro-active manner
  • Resolve any identified discrepancies in provider documentation before sending to clients
  • Maintain client records and data in line with our systems and protocols
  • Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.

Essential Criteria – must be clearly demonstrated on CV

Background in Insurance - Either at an Insurer or Broker

Background in Customer Service/Sales

Also, Essential

Excellent communication and interpersonal skills

Proactive attitude, with the ability to use initiative

Excellent organisational skills

The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail

Effective teamworking skills

Influencing and negotiation skills

Oral and written communication skills

Commercial awareness

Willingness to learn

Resilience, to enable you to deal with problems and constructive criticism

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

Holiday entitlement of 26 days plus bank holidays

Opportunity to progress your career across the entire Ardonagh family

Gain CII or ACII qualifications to boost your knowledge and career prospects

Pensions scheme for when you feel it’s time to retire

24-hour support for physical and mental wellbeing

1 days paid volunteering day to give back to our communities

The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB #LI-KB2 #IND01

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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