Account Executive

You're organized, curious, and client-obsessed. You're the day-to-day connective tissue between our clients and our teams, ensuring nothing slips through the cracks and every project moves with purpose. You bring energy, attention to detail, and a genuine interest in great work. You're eager to grow into a strategic voice on the accounts you support.

North Star: Build long-term, profitable and collaborative relationships with clients to ensure they trust Mint as business advisors that can drive their businesses forward with our progressive creative work.

Meeting and liaising with clients to discuss and identify their requirements

Work with internal team to organize a process, timelines and R&Rs that meets the client’s brief and budget

Operate as the point of contact for day-to-day matters specific to your programs

Act as the key resource to the internal account team

Assist in the consistent delivery of client communications (either direct to the Client or through the Client Service Team) so as to provide updates, and action plans

Support the Account Team in the administration, delivery and maintenance of required client documentation including contacts (service agreements), project scopes, client budgets, payment schedules, invoicing, change-orders, forecasts, reports, and surveys

Ensure that Mint procedures are adhered to at all times ensuring appropriate sign offs are secured internally and externally

Ensure ongoing calendar management; forecast and book statuses, client meetings, internal checkpoints and other communication points as needed

Proof read all materials at all stages of the project

Forecast and track key account metrics and present to senior Account leaders

Identify and support the organic development of incremental business within existing client portfolios – in conjunction with Client Services

Continuously explore, internalize and share with the team best marketing practises

Elevate risks and collaboratively builds solutions with Account Supervisor or Director

Any other duties required by the Account Supervisor, Director and/or Senior Management.

Requires at least 2-3 years of client service experience

Experience working with multiple departments, within different disciplines

Self-motivated with an appetite to succeed in a client service position

Clarity in written and verbal communication in a professional manner

Extremely detail oriented, logical, work-oriented and analytical

Background in Agency environment experience is required

Ability to actively listen, ensure understanding, adaptability

Ability to work independently, under pressure and in a fast paced environment while remaining highly motivated

This role does require weekend work and/or off-standard hours of program execution and occasional travel

We’re an independent creative agency made up of culture creatures with multidisciplinary expertise across all major marketing disciplines.

Driven by creativity and inspired by humanity, we focus on brand love between companies and people. Our best work is done through true partnership, as an extension of and advisor to our clients. Guided by core structure, we build bespoke teams to collaborate on our clients’ individual business problems to produce creative work that makes a positive impact on culture and the future.

Empathy - We believe the work is better when we consider the world through others' eyes.

Optimism - We believe in the good above all else; the good in people, the good in the world and the good in our future.

Audaciousness - We are brave enough to try the untried and unexpected. And we dare to always follow through.

Progressiveness - We fear the status quo, so we break conventions and push to evolve, innovate and disrupt.

Kindness - We are respectful, honest, transparent, inclusive, social and good to each other.

Nothing in this job description is intended to limit or reduce any minimum employment standards or entitlements under the Ontario Employment Standards Act, 2000, as amended.

The anticipated annual base salary range for this position is $50,000 to $65,000. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs. This range represents the expected base salary for this role and does not include other elements of Mint’s total rewards program.