Account Development Manager 1 -Evening shift (15:30 - 00:00)

Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way.

Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen. You will be part of the incredible Wrike Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”

Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage

Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)

Maximize customer lifetime by helping them unlock the most product value

Drive the adoption across the customers’ teams

Drive Net Retention via upsell and cross sell

1+ years of work experience in a customer facing role (Customer Success, Account Management, Customer Support, etc)

Fluent English

Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way

Keen business sense to discover and understand customer business objectives and pain points

Passionate about teaching/instilling knowledge in others

Willing to dive into technical details of a product to understand it thoroughly

Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)

Prepare to work evening shift (15:30 - 00:00)

Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience

Excellent organization, note-taking, and time management skills

Energetic, critical thinker, generally curious, problem solver

Passionate about learning and improving every day, motivated to excel

Open to feedback, coachable

Strong team player

Self Starter with strong ownership skills, willing to go above and beyond the job description

Creative and innovative

5 Weeks of paid vacation

Sick Leave Compensation

5 Paid Uncertified Sick Days

2 weeks fully paid w/ medical certificate, additional

4 weeks paid at 80% salary rate

Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity

2 Volunteer Days

Meal Vouchers (CZK 220 per working day)

Annual Prague Travel Card (Lítačka)

Hybrid Working Model

Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus

#LI-AS1

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.