Account Delivery Operations Specialist

Position Summary

Key Responsibilities

• Support day-to-day account operations and delivery coordination activities across multiple teams and workstreams.
• Follow up on project actions, blockers, deadlines, approvals, submissions, and pending items.
• Coordinate with delivery teams, project managers, technical teams, finance teams, vendors, and client stakeholders.
• Prepare regular status reports, trackers, dashboards, progress updates, and account-level summaries.
• Support the preparation of presentations for internal meetings, client meetings, executive reviews, and governance sessions.
• Prepare meeting agendas, minutes of meetings, action logs, decision logs, and follow-up trackers.
• Track delivery progress, team updates, risks, issues, dependencies, and open actions.
• Support customer-related follow-ups and help ensure client requests are tracked and addressed.
• Maintain organized records, files, reports, trackers, and supporting documentation.
• Coordinate and follow up on invoices, purchase orders, approvals, and finance-related documents.
• Ensure finance and administrative documents are completed, submitted, and followed up properly.
• Support the team in identifying, fixing, and closing administrative and operational gaps.
• Maintain clear visibility on daily priorities, pending items, and required actions.
• Support basic delivery governance activities, including weekly status updates and action tracking.
• Work full-time onsite at the client office in Riyadh.

Required Skills And Competencies

• Strong follow-up, coordination, and ownership skills.
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail.
• Good communication skills in Arabic and English.
• Ability to coordinate with internal teams, clients, vendors, and finance stakeholders.
• Good understanding of project-based delivery environments.
• Basic understanding of software development, technical projects, releases, incidents, change requests, and delivery lifecycle.
• Strong skills in Microsoft Excel, PowerPoint, and Word.
• Ability to prepare clear reports, trackers, calculations, documentation, and presentations.
• Ability to summarize information clearly for management and customer meetings.
• Basic to good knowledge of Power BI is preferred.
• Experience with Jira, Confluence, SharePoint, or similar tools is preferred.
• Ability to manage multiple tasks and work under deadlines.
• Positive attitude, responsiveness, and willingness to support the team.
• Proactive approach to closing pending items without waiting for repeated instructions.

Education

• Bachelor’s degree in business administration, Finance, Project Management, Information Systems, Computer Science, or a related field is preferred.
• Relevant experience may be considered in place of a specific educational background.

Experience

• Minimum **2+ years of experience** in project coordination, delivery coordination, account coordination, administration, reporting, finance coordination, or a similar role.
• Experience working in software delivery, IT services, digital platforms, or project-based environments is preferred.
• Experience with invoices, project documentation, trackers, reports, presentations, and stakeholder follow-up is preferred.
• Experience supporting client-facing teams or large accounts is a strong plus

Technical And Tool Skills

• Microsoft Excel: required.
• Microsoft PowerPoint: required.
• Microsoft Word: required.
• Power BI: preferred.
• Jira or similar project tracking tools: preferred.
• Confluence or SharePoint: preferred.
• Reporting and dashboard preparation: preferred.
• Invoice and document tracking: required.
• Finance and administrative coordination: preferred.

Work Arrangement

• Full-time position.
• Full-time onsite presence is required at the client office in Riyadh.
• Remote or hybrid work is not applicable.
• The candidate must be comfortable working daily from the customer office.

Preferred Candidate Profile

• The ideal candidate is someone who:
• Takes ownership of tasks and follows up until completion.
• Can work independently with minimal supervision.
• Initiates action when something is pending, blocked, unclear, or delayed.
• Is comfortable working with project teams, account teams, finance teams, vendors, and client stakeholders.
• Can prepare clear reports, trackers, meeting notes, and presentations.
• Has enough technical understanding to follow software delivery discussions and summarize updates clearly.
• Is consistent, organized, dependable, and detail-oriented.
• Is willing to support the team in closing operational and administrative gaps.
• Can handle daily pressure in a large account environment.
• Is comfortable working onsite at the client office every day.

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