ashby

Account Coordinator

GigSafe

Remote, USA

Full-time

Junior · 1–3 years experience

Remote

Discovered 1 months ago

Full Job Posting

Support Account Managers and the Onboarding team across the full customer success lifecycle – during the handoff from sales to implementation and through steady-state account management
Prepare onboarding documentation, pull account reports and assemble materials ahead of customer calls and QBRs
Track onboarding status end-to-end: log activity, update records and keep Attio current so nothing falls through
Handle routine customer communications – scheduling, confirmations, status updates, and flag anything that needs an Account Manager’s judgement call
Manage internal deadlines and open action items across teams so follow-ups don’t sit unaddressed
Log support and product tickets and follow-up until resolved
Be a secondary point of contact for allocated account stakeholders
Be a product expert and help build, edit, and manage customer onboarding and compliance workflows
Support client site visits alongside Account Managers, as needed
Drive process improvements and contribute to standard operating procedure (SOP) development for the customer success lifecycle as it matures

Based in Austin, TX or willing to relocate
1-3 years of experience in account management, customer support or an operations/admin role managing 10+ accounts or projects at once
Working fluency in a CRM (Attio, Salesforce, HubSpot or similar)
Strong project management skills including project planning, time management, organization
Ability to effectively respond to rapidly changing business needs and urgent requests
Excellent verbal and written communication and interpersonal skills – concise, specific and quick
Preferred (Not Required)
Startup experience
Background in logistics, contractor management, insurance or payments
Experience with Attio

Medical, dental, and vision for you and dependents · Unlimited PTO plus company holidays · Competitive base with performance bonus · 401(k) · Meaningful equity · Paid parental leave
GigSafe is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

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