Accommodation Leasing Manager

Overview

1. Leasing Strategy, Readiness & Demand Planning

• Develop and maintain the Staff Accommodation leasing strategy and operating model, aligned with workforce plans, project phasing, and asset objectives.
• Leasing policies, SOPs, and governance (eligibility rules, allocation principles, approvals, and exceptions)
• Product mix definition (unit/room types), standards, inclusions, and any chargeable add ons
• Pricing / charge-back recommendations and leasing packages (where applicable), aligned with Finance and stakeholder requirements
• Leasing systems and reporting setup (availability, pipeline, unit status, renewals, and revenue/occupancy dashboards)
• Build and maintain demand forecasts and leasing plans by phase, property, and unit type; translate forecasts into move in schedules and unit readiness requirements.
• Partner with HR/occupying entities and internal stakeholders to confirm headcount plans, allocation priorities, and exception handling to support operational continuity.
• 2.
• Leasing Execution, Contracting & Move in Coordination
• Manage the leasing pipeline end-to-end (enquiries/requests, eligibility validation, allocation, reservation, contracting, and move in).
• Coordinate and oversee leasing closure and onboarding, including:
• Preparation and administration of lease / licence agreements and associated addenda (aligned with Legal-approved templates)
• Collection/confirmation of required documentation (IDs, approvals, employer letters), deposits/fees (where applicable), and resident handbook acknowledgement
• Move in scheduling, keys/access issuance, inventory checks, and condition reports in coordination with FM/operations
• Maintain complete and accurate leasing records and reporting packs, including:
• Lease register, resident profiles, and allocation approvals
• Unit readiness and condition reports (pre move in and move out) and inventory checklists
• Handover packs (keys/access logs, resident handbook, community rules, and service request channels)
• Compliance documentation and audit trail (exception approvals, data privacy, and relevant regulatory requirements)
• 3.
• Occupancy, Revenue & Portfolio Performance Management (Post Leasing)
• Own and report portfolio occupancy performance (physical and economic), leasing velocity, renewals, and churn by asset/cluster and unit type; develop corrective actions to achieve targets.
• Establish and run the leasing performance cadence, including:
• Daily/weekly occupancy, availability, and pipeline dashboards (move ins, move outs, renewals, and upcoming expiries)
• Monthly performance reviews with stakeholders (occupancy, revenue, resident issues affecting retention, and actions/owners)
• Vacancy and revenue forecasting, including scenario planning for ramp-up/ramp-down of workforce demand
• Upselling and optimisation initiatives (upgrades, add on services, packaging) to enhance resident value and improve yield
• Manage vacancy proactively by driving unit turnaround SLAs (inspection, maintenance, cleaning, and readiness sign off) and ensuring availability data is accurate in the leasing system.
• Coordinate with Finance on billing/charge-back, collections, and arrears reporting (where applicable), ensuring timely issue resolution and escalation for non payment or disputes.
• Drive retention by partnering with operations to address recurring resident pain points, manage renewal offers (where applicable), and execute structured resident communications for policy changes and service updates.

4. Renewals, Handbacks, Inspections & Vacancy Turnaround

• Manage renewals and lease expiries through forward planning, timely notifications, and coordination with occupying entities to confirm extensions, transfers, or exits.
• Lead the move out and handback process, including:
• Move out notices, scheduling, and resident communications
• Move out inspections, inventory reconciliation, and condition assessment against the move in report
• Deposit/damage assessment and recovery process (where applicable) in coordination with Finance and Legal
• Manage vacancy turnaround end-to-end, ensuring repairs, deep cleaning, pest control (if required), and re certification are completed within agreed SLAs to minimise lost days.
• Maintain strong controls to prevent unauthorised occupancy, manage room moves/transfers, and ensure accurate resident-to-unit mapping for safety, security, and reporting.