Accident Investigator

Job Purpose

Key Responsibilities

• **Accident Case Management**
• + Receive and review accident reports from customers and the fleet team.
• + Create and maintain detailed case records for each incident.
• + Ensure all required information and documentation are collected (photos, statements, trip details, etc.).
• **Investigation Analysis**
• + Conduct thorough investigations to determine the root cause and liability of each accident.
• + Review trip data, vehicle condition, and customer behavior.
• + Identify inconsistencies or potential misuse/fraud cases.
• **Police Report Follow-up**
• + Track and follow up on police report status until final issuance.
• + Ensure all reports are aligned with internal case findings.
• **Stakeholder Coordination**
• + Work closely with Customer Service, Fleet, And operations.
• + Communicate findings and updates clearly to all stakeholders.
• + Support customer communication when needed (clarifications, updates, outcomes).
• **Compliance Documentation**
• + Ensure all investigations comply with company policies and local regulations.
• + Maintain accurate and organized documentation for audit and legal purposes.
• + Prepare case summaries and final reports.
• **Reporting Insights**
• + Track accident trends and recurring issues.
• + Provide regular reports on accident volume, causes, and resolution timelines.
• + Suggest preventive measures to reduce future incidents.

Key Skills Competencies

• Strong analytical and problem-solving skills
• Attention to detail and high level of accuracy
• Ability to handle sensitive cases with professionalism
• Strong communication and coordination skills
• Knowledge of local traffic laws and accident procedures (preferred)
• Ability to manage multiple cases under pressure