AccessPlus Sales Center Manager
Key Skills for This Role
Full Job Posting
Required Knowledge, Skills, and Attributes
- Property and Casualty insurance knowledge, including familiarity with personal and commercial lines products, workflows, and service requirements.
- Strong leadership, coaching, team building, change management, conflict resolution, and employee engagement skills.
- Ability to organize and prioritize competing demands, manage multiple initiatives, and maintain attention to detail in a fast-paced environment.
- Proficiency in using Microsoft Office, CRM platforms, agency management systems, comparative raters, workflow automation, communication, and performance reporting tools.
- Ability to analyze operating data, performance measures, trends, ratios, and financial information to support sound decisions and recommendations.
- Excellent written, verbal, facilitation, presentation, problem-solving, judgment, and relationship-management skills.
Core Behavioral Expectations
Embody SIAA’s Core Values as a fundamental part of supporting the organization’s mission and long-term success.
Lead with integrity, accountability, resilience, and a constructive, solutions-focused approach.
Promote collaboration, continuous learning, innovation, ownership, and respectful communication across the team.
Treat member agencies as partners and balance member value with organizational sustainability.
Supervisory Responsibilities
- This position is responsible for the leadership and supervision of the AccessPlus Sales Center team including Team Leads reporting directly to this position.
Minimum Qualifications
- Bachelor's degree or an equivalent combination of education and related experience.
- Five or more years of leadership experience in a sales center, service center, insurance operations team, or similar environment.
- Experience leading teams, managing workflow and performance, resolving escalations, and delivering results in a remote, technology-enabled environment.
- Demonstrated experience applying agency management systems, comparative rating tools, CRM platforms, and related technologies within an insurance operations environment.
Work Environment
The role operates in a primarily remote, technology-enabled environment with conditions consistent with a professional office setting.
SIAA is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
SIAA participates in E-Verify.
About SIAA
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