Accessibility Services Support

About the Role

Responsibilities

• 1. Accommodated Exam Centre & Access and Inclusion Administration
• Responsible for attending to all community members who require assistance in the Accommodated Exam Centre
• First point of contact for all in-person, phone, and email contact
• Receives and responds to voicemails
• Opening and/or closing the Accommodated Exam Centre
• Providing documented information to students and/or faculty (i.e. frequently asked questions, how to book an exam)
• Communicating efficient and accurate information about the exam booking processes to students and faculty
• Responsible for maintaining the processes and procedures of the Accommodated Exam Centre
• Responsible for communicating with other departments to troubleshoot and resolve Accommodated Exam Centre issues (i.e. maintain printers, frontline requests, ITS support, document services)
• Responsible for maintaining inventory and communicating supply needs to the Supervisor
• Responsible for preparing for final exams, including work requests, ensuring final exam resources are ready for deployment
• Responsible for exam space set-up and room maintenance (i.e. signage, lighting, clocks, exam room dividers)
• Responsible for setting email and voicemail correspondence
• Responsible for reconciliation and maintenance of exam records
• Responsible for ongoing communication between the Accommodated Exam Centre Supervisor and other members of the Accommodated Exam Centre
• Responsible for communicating issues or concerns with the Accommodated Exam Scheduler and Facilitator
• Responsible for all Accommodated Exam Centre deliveries
• Responsible for maintaining all printed handouts and documents related to the Accommodated Exam Centre
• Maintain the reputation of Access and Inclusion Services as a professional, friendly, and helpful service area
• Maintain up-to-date knowledge of Accommodated Exam Centre and Access and Inclusion Services processes and procedures
• Ensure familiarity with Mount Royal University services and departments to appropriately direct community members
• Triage and direct community members appropriately when navigating questions or concerns on the phone or in the Accommodated Exam Centre
• Providing documented information to students (i.e. frequently asked questions, documentation requirements, how to book an exam, how to register with Access and Inclusion Services)
• Receiving and completing all public requests
• Booking appointments when required
• Receiving and confirming documentation
• Process student intakes by contacting students
• Reviewing and approving Semester Requests
• Facilitating requests for the onboarding of staff (i.e. ordering keys, name tags, business cards)
• Requesting printed materials
• Organization of the main office supplies
• Processing department mail
• Assists in facilitating work orders or Frontline requests

2: Assisting in the facilitation of exams

4: Scribe

Other Duties as assigned

• Knowledge and understanding of the duty to accommodate legislation
• Knowledge and understanding of Alberta Human Rights legislation
• Familiarity with Mount Royal University’s Accommodation and Universal Access policies
• Supporting the accommodation of students

Qualifications

• Two-year diploma from a University or equivalent
• 18-24 months experience
• Experience working in a fast-paced environment while maintaining processes and procedures (a high degree of attention to detail is critical)
• Professionalism and an ability to provide good customer service
• Time management
• Experience interacting with individuals who experience disability related barriers
• Experience working with adults or in post-secondary
• Prior office and multitasking experience
• Knowledge of assistive technology and an understanding of a variety of technology
• Ability to work with others and take direction
• Legible handwriting and proficient typing skills

Salary

• $27.61 - $34.97 per hour
• Closing Date: October 23, 2026
• A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).
• Salary Grade
• We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. If you require accommodation to participate in the recruitment process, please notify [email protected] and we will work together on your accommodation request.
• About MRU Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.