Access Specialist 2

Position Details

• Location: Chicago, Illinois.
• Business unit: Rush Medical Center.
• Department: Access Center Primary Care.
• Work type: Full time, with total FTE between 0.9 and 1.0.
• Shift 1 schedule: 8-hour shift from 10:30 AM to 7:00 PM.

Pay

• Pay range: $21.61–$34.04 per hour.
• Offers may vary based on education, job-related experience, skills, internal equity and market data.

Summary

Knowledge, Skills and Abilities

• High school diploma required.
• Bachelor’s degree or equivalent work experience in patient care or a related healthcare setting required.
• Certified Healthcare Access Associate certification preferred; bilingual ability highly regarded.
• Excellent communication, customer service, listening, critical thinking, multitasking, judgment, problem-solving, attention to detail and accuracy required.
• Must type 40 words per minute and have strong Microsoft Word, Outlook and Office skills.
• Must use Epic Cadence efficiently and successfully pass the Epic scheduling test.
• Must protect patient and employee confidentiality.

Core Responsibilities

• Be proficient in ambulatory scheduling areas or radiology modalities.
• Answer assigned calls and accurately schedule patients using departmental and Epic guidelines.
• Evaluate and route clinical and non-scheduling inquiries, including warm transfers to nurse triage or clinics.
• Perform patient outreach to convert referrals into scheduled appointments.
• Support MyChart and MyRushApp lines and assist with referrals, orders and patient needs.
• Use Salesforce and Genesys for accurate documentation, routing and resolution of inquiries.
• Monitor and escalate access, capacity, workflow and Epic build concerns.
• Document appointment information and notify patients about visit-critical details.

Revenue Cycle and Patient Support

• Support insurance registration and discuss financial responsibility, outstanding balances and referral requirements.
• Complete point-of-service collections by phone through secure payment systems.
• Provide information about physician and ancillary services, campus navigation, payment categories and billing procedures.
• Protect confidential patient and employee information and follow Rush policies.

Teamwork

• Foster patient service ownership and accountability while setting a positive example.
• Support teamwork, communication and a flexible Access Center structure.
• Shadow and train new hires.

Employer Statement