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Accepting Applications for Future Opportunities - Renewals Specialist

SmartBear
Somerville, USA
Junior · 1–2 years experience
USD 80000-85000 / year
Discovered 1 months ago
git

Full Job Posting

Responsibilities

  • Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
  • Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
  • Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
  • Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success

Requirements:

  • 1-2 years of experience in a customer facing role
  • Bachelor’s degree or equivalent experience
  • Sales, account management or customer success experience, especially in software, a plus
  • Strong customer-focus and service orientate
  • Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
  • Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels
  • Ability to accomplish results working through others
  • Hands on, individual contributor and collaborative team player
  • Excellent written and oral communication skills, including presentation skills
  • Strong analytical and problem-solving abilities
  • Why you should join the SmartBear crew
  • You can grow your career at every level.
  • We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
  • We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
  • We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
  • We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
  • Did you know
  • Our main goal at SmartBear is to make our technology-driven world a better place.
  • SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
  • SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India.
  • We’ve won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.
  • #LI-ONSITE
  • At SmartBear, we believe transparency in pay is part of how we build trust—with our employees, candidates, and community. Our compensation philosophy is grounded in market competitiveness, internal equity, and rewarding impact.
  • We encourage candidates to view compensation as part of their total rewards experience at SmartBear. This includes performance-based bonuses for eligible roles, a generous benefits package that supports employees’ health and well-being, and promotes work-life balance through flexible time off and hybrid work options. You can build your career at SmartBear through professional development opportunities, and an inclusive, collaborative culture where everyone can thrive.
  • Your SmartBear total rewards compensation package includes base salary and may also include a commission. The Annual Cash Compensation (Base + On-Target Commission) range for this role is listed below. Actual compensation is determined based on several factors, including relevant experience, skills, internal equity, and geographic location.

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