Academy Reservations Clerk

Academy Reservations Clerk

Academy Reservations Clerk

Key Responsibilities

• **Manage Reservation System:**
• Accurately process and manage reservations for academy services, courses, and events.
• **Customer Service:**
• Respond to customer inquiries, provide information on available services, courses, and schedules, and resolve any booking issues or concerns.
• **Booking Coordination:**
• Ensure reservations are logged correctly in the system, and that all booking details are confirmed with customers.
• **Communication:**
• Coordinate with academy staff to ensure all reservations are accommodated as per the customer’s preferences.
• **Documentation:**
• Maintain accurate records of bookings, cancellations, and customer requests.
• Ensure all documentation is properly stored.
• **Billing and Payments:**
• Assist with the collection of payment for reservations, and process refunds when applicable.
• **Support for Academy Operations:**
• Assist in scheduling and organizing events or courses, ensuring all reservations align with available resources.
• **Follow-up:**
• Send confirmation emails and reminders to customers regarding their reservations, including any relevant details or changes.
• **Customer Feedback:**
• Collect customer feedback regarding reservations and services provided, and report to the Academy Manager for continuous improvement.

Must-Haves for This Role

• **Experience:**
• Previous experience in reservations or administrative roles, ideally in a hospitality or academy environment.
• **Attention to Detail:**
• Ability to accurately process bookings and maintain proper records.
• **Strong Communication Skills:**
• Excellent verbal and written communication skills to interact with customers and team members.
• **Customer Service Focus:**
• A positive, customer-first attitude with the ability to handle inquiries, complaints, and requests professionally.
• **Proficiency with Reservation Software:**

Experience

• with reservation or booking systems is an advantage.
• **Time Management:**
• Ability to handle multiple reservations efficiently and meet deadlines.
• **Fluency in English**
• ; additional languages are a plus.

Benefits

• Competitive salary and performance-based incentives.
• Access to academy programs and services.
• Professional development opportunities.
• A collaborative and supportive work environment.