Academic Advisor

Primary Responsibilities

• Friendly and helpful student communication and outreach
• Effectively build relationships with prospective, current, and/or returning students by representing the university through email, chat, phone, representative landing pages, live webinars, training videos, recruitment/welcome videos, social media, and/or other means of communication.
• Initiate and respond to student communications concerning academic advising, academic programs, APUS policies, campus and form navigation, and other student questions/concerns.
• Communicate with students remotely, primarily via phone, chat, and email, at any point during their enrollment cycle at APUS.
• Conduct student outreach aimed at providing friendly and helpful advice/directive on next steps.
• Clearly document all student interactions.
• Warm, high quality, and friendly communication, removes obstacles, and work with other departments on the student’s behalf.
• Timely and accurate processing of degree changes and program adds
• Review student degree plan change requests to assess credit impact, time to completion, student planning, and other relevant factors to determine and advise a recommended path in each case.

Exceptional academic advising

Requirements

• Candidates must hold a conferred Bachelor's degree from an accredited institution.
• Excellent oral and written communication skills
• Bilingual English/Spanish highly preferred
• Effective interpersonal skills – influencing, persuasion, elicitation, and listening
• Understanding of student development theory
• Excellent student and customer service skills
• Ability to effectively advise in ambiguous and unstructured scenarios
• Demonstrated ability to manage multiple tasks under tight deadlines with minimal supervision
• Rational and objective decision making
• Ability to navigate multiple systems and adjust quickly to ongoing technology changes
• Optimism and positivity
• Creativity
• Critical Thinking
• Problem Solving
• Ability to adjust quickly to changes
• One year of professional office experience, preferably in a collegiate or academic advising setting.
• Competitive candidates will typically have impeccable representational skills, knowledge of undergraduate and graduate student development theory, and knowledge of theory and best practices in academic advising.
• Demonstrated experience in influencing, informing, and persuading students on complex academic matters are pluses.
• Also desirable is prior experience working with students from a wide variety of cultural, socioeconomic and academic backgrounds.
• Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities.

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