911 Public Safety Telecommunicator Trainee

Must be at least 18 years of age

High School Diploma or GED equivalent

Must be able to type at least 30 words per minute.

Must have or obtain a valid North Carolina Driver’s License upon employment.

Must be able to obtain the appropriate certifications to utilize the North Carolina State Bureau of Investigation Division of Criminal Information services and the Federal Bureau of Investigations National Crime Information Center.

Must successfully complete a thorough background investigation to include a polygraph examination, psychological evaluation, and appropriate medical clearances.

PREFERRED QUALIFICATIONS

Bachelor's or associate Degree in 911 Communications and Operations, Criminal Justice, Psychology, Information Technology, or any closely related program.

Basic Telecommunicator Certification through APCO, NENA, and/or the NC Justice Academy.

NC DCI Module 1 Certification

Expertise with Computer Aided Dispatch systems, particularly Central Square’s One Solution system.

Expertise with public safety radio systems, particularly Motorola’s MCC 7500E Elite system.

Expertise with public safety ESInet phone systems, particularly Motorola’s Vesta 911 system.

Physical Requirements

Degree of Physical Demands (Strength) usually associated with this classification:

Light Work: Exerting a negligible amount of force constantly to answer telephone, key microphones, and move objects. Physical demand requirements usually require some walking or standing; however, worker sits most of the time. Headphones are used, and there is significant use of arms and hands.

Type of Physical Demands usually associated with this classification:

Reaching, Handling, and Fingering: (Reaching - Extending the hand(s) and arm(s) in any direction). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand and hands (fingering not involved). (Fingering - Picking, pinching, punching or otherwise working with fingers primarily (rather than with whole hand or arm as in handling).

Talking and/or Hearing:

Must be able to speak in a manner that is articulate and clearly understood in person, over a radio and through a telephone.

Guidelines for hearing are derived from the current NENA Hearing Standards for Public Safety Telecommunicators (Currently NENA-STA-007.3-2020):

Hearing thresholds shall be determined using pure tone stimuli via air conduction with test frequencies including, but not limited to, 500, 1000, 2000, 3000, 4000, and 6000 Hz, not to exceed 25 dB HL in either ear.

The minimum acceptable standard of speech discrimination in quiet shall be a score no poorer than 90% correct.

The minimum acceptable standard of speech discrimination in noise shall be no poorer than 70% correct.

Accommodation - The use of hearing aids, cochlear implants or enhanced listening devices too achieve the above speech discrimination standards shall be permitted.

Our Commitments The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.

The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.

The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. In lieu of or in addition to background screening, candidates selected for employment in a position that requires working with children in any capacity must be fingerprinted and undergo a criminal history record check conducted by the North Carolina State Bureau of Investigation. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any such position without passing a pre-placement physical exam. The City offers employment to successful candidates conditioned upon the City’s receipt of satisfactory results from all required screenings, checks, and exams, as applicable.