oracle
4LS Support Engineer
Nokia
IND
Full-time
Mid · 5+ years experience
Hybrid
Discovered 3 days ago
kafkakuberneteslinux
Key Skills for This Role
kafkakuberneteslinux
Full Job Posting
Qualifications
- Must have:
- Engineering Degree with 5+ years of experience in production support, incident management, and troubleshooting of large-scale cloud-native applications and distributed systems.
- Hands-on expertise with Kubernetes/OpenShift, containerized environments, microservices architectures, and service recovery procedures.
- Experience in OAM/FCAPS concepts with proven experience in fault, configuration, performance, and service-impact analysis.
- Experience in Root Cause Analysis (RCA), log analysis, debugging, performance troubleshooting, and resolution of complex production issues.
- Good understanding of observability and monitoring technologies, including metrics, logs, traces, dashboards, and alerting systems.
- Experience working with Linux environments, databases, messaging systems (Kafka), and networking fundamentals in production deployments.
- Excellent customer-facing and escalation management skills, with experience collaborating across Engineering, Support, Operations, and Customer teams.
- Good to have:
- Exposure to 4G/5G Core Networks, 3GPP standards, telecom network functions, and SNMP-based monitoring is highly desirable.
Responsibilities
- Provide L4 technical support for cloud-native applications and distributed systems, ensuring high availability, reliability, and operational excellence across production environments.
- Troubleshoot and resolve complex production incidents, perform service recovery actions, and leverage AI-assisted troubleshooting and analytics tools to accelerate problem diagnosis, impact assessment, and resolution.
- Lead root cause analysis (RCA) investigations for critical incidents and recurring issues, driving corrective and preventive actions while utilizing AI-driven insights to identify patterns, reduce recurrence, and improve platform stability and resilience.
- Leverage strong OAM/FCAPS expertise to monitor, analyze, and address faults, performance degradations, configuration issues, and service-impacting events across customer deployments.
- Work closely with Engineering teams, customers, and L2/L3 support teams to manage escalations, support major releases, and continuously enhance troubleshooting methodologies, automation, and operational processes.
- Participate in a 24x7 rotational shift model, providing round-the-clock operational support for global customer deployments, critical incidents, and high-priority escalations.
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