3rd line IT Support Engineer
Key Skills for This Role
Full Job Posting
Position Background
A vacancy has arisen for a 3rd Line IT Support Engineer to join the growing Rheinmetall Defence UK (RDUK) team based at our Telford location (RBSL). The business is seeking an energetic, self-motivated individual willing to assume a wide range of responsibilities within a dynamic and evolving environment.
Reporting directly to the IT Support Manager, you will provide vital technical support for the ongoing and expanding day-to-day IT needs of the business. This strategic role provides the critical 3rd line technical skills required to support this transition and drive the long-term growth of our Information Management & Technology (IM&T) division.
The primary location for this role is our Telford Manufacturing facility, with occasional UK travel required to support our other RDUK sites.
Position Responsibilities:
Insourcing & Transition Support: Provide the high-level technical expertise required to successfully migrate services from the outsourced vendor to the internal IM&T team.
3rd Line Escalation: Act as the ultimate internal technical authority for resolving complex systems incidents and supporting the escilations to our 3rd party vendors where required.
Telford Site Support: Manage and maintain the primary IT infrastructure, server rooms, and localized hardware & software assets at the Telford Manufacturing facility
Cross-Site Mobility: Travel occasionally to secondary Rheinmetall Defence UK facilities to support deployments, upgrades, and local infrastructure projects.
Continuous Improvement: Identify operational bottlenecks and proactively implement modern IT solutions to support a rapidly expanding user base.
Required Experience & Qualifications
- Technical Expertise: Strong background operating in a dedicated 3rd line systems administration, or infrastructure support role.
- Core Technology Stack: Advanced administrative knowledge Microsoft 365 environments, Windows, Active Directory, Group Policy, Cloud systems, Intune.
- Vetting & Security: Must hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.
- ITIL experience with Serivice now or similar ITSM paltform
- Personal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.
- Licensing: Full UK driving licence to facilitate required business travel between corporate sites.
Key Competencies
Develop and maintain core IT processes and policies which comply with all internal guidelines and security requirements.
Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services. Including educating users to comply with these and cyber security rules.
Experience managing and supporting to a high standard :-
Applications, Entra / Azure / Microsoft Intune, Power Platform, Automation / Optimisation,
Security stack, SharePoint, 365 Environments, Teams, Exchange Online, AI Integration
Service Now.
Experience & Educational Requirements
- Strong IT Background including demonstrable experience of a diverse skillset within an IT department or MSP. Ideally with corporate IT experience.
- Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers.
WHAT WE OFFER YOU
- An opportunity to join the company at a really exciting time of growth and an opportunity to develop this key role in support of that growth.
- A competitive salary, that also includes an annual incentive based on performance in the role
- 25 days holiday and the option to buy a further 5 days
- Matched contribution pension scheme
- Private Medical cover
- Salary sacrifice benefits such as cycle to work and EV scheme
- Flexible working hours and location split between home and office
CONTACT INFORMATION
About Rheinmetall Defence UK Ltd
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